Messages

1

QueueMetrics installation / No Reports on "Unanswered Call"

« on: January 08, 2009, 14:35:32 »

Hi

I have successfully tested the queues working.

I'm able to get reports for Answered calls, but cannot get reports for unanswered calls.

Please somebody advice me on doing this.

Your help is much appreciated

Many Thanks
Vinod

2

QueueMetrics installation / Multiple Sequential queues

« on: January 08, 2009, 04:32:22 »

Hi

I am new to QM.

I have my first installation on a trixbox 2.4. I have tested QM with a single queue and a single agent login. It was successful.

How can  I configure multiple sequential queues for a single agent through QM with FreePBX/Trixbox.

Our FreePBX Queue Setup:

In our multiple sequential queues, the queues are configured successively one after another, i.e. the first queue is followed by a second queue as a failover destination, and continues sequentially, which ends with the 5th queue.

Each queue is represented by the same single agent all the way in the queue process.

The reason for having 5 queues is to play different announcements at each queue levels.

My question is how can I configure these multiple FreePBX queues with QM.



Please advice me, if i'm wrong in my question....



Your help is much appreciated.

Thanks
Vinod