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Author Topic: Agents dissapear out of the Realtime monitor  (Read 6881 times)

Richarddb

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Re: Agents dissapear out of the Realtime monitor
« Reply #15 on: November 02, 2010, 11:48:58 »
Today 3 agents were calling and on the realtime monitor they were shown as "available". Is there any way i can check these settings or, more important, to solve this issue?
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QueueMetrics

  • Loway
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Re: Agents dissapear out of the Realtime monitor
« Reply #16 on: November 02, 2010, 15:56:27 »
Likely your change was not picked up correctly?
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Richarddb

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Re: Agents dissapear out of the Realtime monitor
« Reply #17 on: November 05, 2010, 11:13:51 »
The problem was already before the change, and the change had no effect...
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  • Loway
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Re: Agents dissapear out of the Realtime monitor
« Reply #18 on: November 08, 2010, 11:02:26 »
It seems strange that the change has no effect. Try and setting the value to something extreme like 5 seconds and see if it impacts the calls you see (the will report OK on the reports so don't worry). If nothing happens likely you are editing the wrong file.
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