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Messages - eschurke

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1
Running QueueMetrics / Re: Need to "fix" QueueMetrics data when Asterisk Queue Call Redirected via AMI
« on: September 29, 2009, 22:56:04 »
Just to make sure we've got it right, could you explain uses for data1,data2,data3,unique_row_count for these two verbs?

Thanks!

2
Running QueueMetrics / Re: Question about subque report presentation
« on: September 29, 2009, 15:55:33 »
RT=Realtime... that's what I thought you meant.  The realtime page is the 'activity display' of QueueMetrics, right?  I'm not sure what RequestTracker is...   :)

We have an in-house app that's similar to iSymphony but an improved version that's ajax based and better suited to our needs with q-time displayed, call color highlights, drag and drop calls, etc.

I did load the RT page and toggled modes as you suggested but changes to the realtime page didn't seem to affect the Queue Report that I was running.

3
Running QueueMetrics / Re: Question about subque report presentation
« on: September 28, 2009, 17:58:12 »
We're not using 'RT' because our own in-house app is better suited for our needs.  We get the expansion when running a queue report.


4
Running QueueMetrics / Re: Need to "fix" QueueMetrics data when Asterisk Queue Call Redirected via AMI
« on: September 28, 2009, 17:56:35 »
Thanks!  We have logrotate setup anyway so if we loose it... we loose it.   :)

5
Running QueueMetrics / Need to "fix" QueueMetrics data when Asterisk Queue Call Redirected via AMI
« on: September 27, 2009, 17:20:16 »
We're using an in-house app that allows managers to cherry-pick calls from queue that is performing an AMI channel redirect on the channel that is in queue.

What I've noticed is that those calls which are answered by an agent through AMI redirection are reflected by QueueMetrics as unanswered calls because the Queue App doesn't see the call get answered.

What data should we insert into the MySQL table to reflect the call as 'answered'?

6
Running QueueMetrics / Re: Question about subque report presentation
« on: September 25, 2009, 20:55:28 »
That particular queue is defined like this:

http://img182.imageshack.us/img182/879/screenhunter76.jpg

7
Running QueueMetrics / Re: Question about subque report presentation
« on: September 21, 2009, 15:31:06 »
OK - I just checked the manual and found that

Atomic queue: a queue that matches one-to-one to an underlying Asterisk queue.

After configuring the sub queues, we ran the auto config and it created queues for each atomic simple queue.  For example, queue 993 was created like 993.993.

8
Running QueueMetrics / Re: Question about subque report presentation
« on: September 21, 2009, 15:19:59 »
 ??? ummm, I don't know.   :)

What are atomic simple queues?  :)

9
Running QueueMetrics / Re: Question about subque report presentation
« on: September 16, 2009, 22:35:03 »
I noticed that setting and did try it.  We still have the same issue.  But we used to get 2 rows with queue names, now we get just that one long one.

In the screen snippit I posted, the queue is defined with:

991.*|992.*|993.*|994.*|996.*|997.*|999.*


If I turn that setting back to true then it looks like this: http://img27.imageshack.us/img27/3573/screenhunter68.jpg

But when set to false it looks like the image posted above.

10
Running QueueMetrics / Re: Question about subque report presentation
« on: September 15, 2009, 21:58:27 »
OK - here's a screenshot of the top panel and what it looks like:

http://img179.imageshack.us/img179/81/screenhunter60.jpg


11
Running QueueMetrics / Subqueue report on "hidden queues"
« on: September 11, 2009, 04:34:45 »
We're using the subqueue reports so that we can report on individual incoming DIDs.  Currently, we make the imported hidden queues visible on the main pulldown for reports as necessary.

We have hundreds of DIDs and we're adding more on a regular basis.  The "auto configure" ability that automatically creates the "hidden sub-queues" in QueueMetrics is a life-saver.

But can we run a report on one of these subqueues without having to go into each one and make it visible?  On the main pulldown we have our "summary reports" and a single pulldown with hundreds of entries would be unwieldy.  However, a sub-queue lookup-style entry field would be great.

Is there something I'm missing or maybe an easy way to do this?

Thanks

12
Running QueueMetrics / Re: Question about subque report presentation
« on: September 10, 2009, 19:19:13 »
Not a problem  ...  but how do I do that?  I don't see the option to submit attachments.

13
Running QueueMetrics / Question about subque report presentation
« on: September 09, 2009, 03:33:09 »
We're now setup for subqueue's and it works great.  The only issue is when we run a report on the entire queue (ex: 999.*), it lists all the DIDs in that queue under the top header for "Atomic queue(s) considered:".  We have hundreds of DIDs on these queues so it pushes the graph for calls answered vs. calls taken and the total calls figure waaaay off to the right.

Is there a way to fix that?

14
General Asterisk configuration / Re: Subqueue Reports
« on: September 04, 2009, 00:03:10 »
Got it!  OK, I didn't have Queuemetrics setup to use the partition.

Thanks!

15
General Asterisk configuration / Re: Subqueue Reports
« on: September 02, 2009, 13:51:33 »
I've tried creating a queue named 1111111111 with queue member 993.1111111111 where I've also searched the queue_log db and know there are entries for 993.1111111111 but it always shows 0 calls.  Even when I run a report on last 90 days I get 0 calls.

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