What are un-answered calls? Why are they always ZERO?

[torontob]

Hi Everyone,

When someone is on the Queue and is having a call taken, they do not receive any calls from our QUEUE as I have set it to not ring them (in FreePBX Queues) but to move on to the next agent. However, if they are not busy, we ring in a hunt, so why do I not see any of the Agents missed a call? I am 100% sure someone didn't pickup the line today :-)

Please let me know if I am missing something. Thanks



Unanswered calls

Code: [Select]

All calls:
N.of unanswered calls: 0
Average wait time before disconnection: 0.0 s.
Min wait time before disconnection: 0:00
Max wait time before disconnection: 0:00
Total wait time before disconnection: 0.0 H
Average initial position 0.0
Min initial position 0
Max initial position 0
Coverage 0.0%
Average queue position at disconnection: 0.0
Min queue position at disconnection: 0
Max queue position at disconnection: 0
Calls fully within the given time interval:
N.of unanswered calls: 0
Average wait time before disconnection: 0.0 s.
Min wait time before disconnection: 0:00
Max wait time before disconnection: 0:00
Total wait time before disconnection: 0.0 H
Average initial position 0.0
Min initial position 0
Max initial position 0
Coverage 0.0%
Average queue position at disconnection: 0.0
Min queue position at disconnection: 0
Max queue position at disconnection: 0


[torontob]

Any answers guys?

Thanks

[marcos]

Hi,

my question is: are the statistics calculated with a proper query?
Is the queue you are monitoring the same you have setup in Asterisk PBX?

If you are monitoring the queue that reported unanswered calls they should be counted in this report. If you have always zero I suppose there is something wrong in your configuration and/or your query.

Thank you and regards,
Marco Signorini.