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Running QueueMetrics / Paused agents disapper from realtime agent's page.
« on: March 08, 2016, 21:43:06 »
hello everybody,
i Want to know if, one agent can be paused for more than 8 hours, keeping fixed on the realtime agent`s page for ever. Is it possible? Unfortunately i have a customer request, to keep an agent paused in the realtime agent`s page, for more than one day. I already using the sliding window, to do not flush realtime page, it is working well, but paused agents, are disappearing
Best Regards,
Jean
i Want to know if, one agent can be paused for more than 8 hours, keeping fixed on the realtime agent`s page for ever. Is it possible? Unfortunately i have a customer request, to keep an agent paused in the realtime agent`s page, for more than one day. I already using the sliding window, to do not flush realtime page, it is working well, but paused agents, are disappearing
Best Regards,
Jean