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Messages - emel_punk

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76
Outbound and QueueMetrics / Re: outboun calls
« on: March 24, 2009, 19:39:30 »
yes im using  QM 1.5.1 but i cant find that file !!!!  :'(

aaa and by the way i got QM 1.5.0  in another machine and it works perfectlly  spying the outbound calls ::)

77
Outbound and QueueMetrics / Re: outboun calls
« on: March 18, 2009, 15:00:31 »
where i can see my tcp settings?? cause im kinda confussed, and yes the call its outbounded by QM cause i can see my outbound call on QM on real time and on the reports  and the icon is yellow  ::)

78
Outbound and QueueMetrics / Re: outboun calls
« on: March 17, 2009, 14:37:16 »
 ??? Nothing  :'(
i mean i did  this

; extension 14 makes remote monitoring possible for OUTBOUND CALLS
exten => 14,1,Answer
exten => 14,2,NoOp( "QM_AGENT_CODE: ${QM_AGENT_CODE}" )
exten => 14,3,NoOp( "QM_EXT_MONITOR: ${QM_EXT_MONITOR}" )
exten => 14,4,NoOp( "QM_AGENT_EXT: ${QM_AGENT_EXT}" )
exten => 14,5,NoOp( "QM_LOGIN: ${QM_LOGIN}" )
;exten => 14,6,ChanSpy(Local/${QM_AGENT_CODE:6}@from-internal)
exten => 14,6,ChanSpy(SIP/${QM_AGENT_CODE:6})


this is the output when i dial to the number but nothing happens after i click on the icon type the extension and prees monitor buttom

servidor*CLI>
    -- Executing [73139000@from-internal:1] Answer("SIP/111-b760cd80", "") in new stack
    -- Executing [73139000@from-internal:2] Set("SIP/111-b760cd80", "anagent=1010") in new stack
    -- Executing [73139000@from-internal:3] GotoIf("SIP/111-b760cd80", "1?marcarag") in new stack
    -- Goto (from-internal,73139000,5)
    -- Executing [73139000@from-internal:5] DeadAGI("SIP/111-b760cd80", "queueDial.agi|3139000|sip/spa400/3139000|350|Agent/1010") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/queueDial.agi
    -- AGI Script Executing Application: (dial) Options: (sip/spa400/3139000||g)
    -- Called spa400/3139000
    -- SIP/spa400-094fd508 answered SIP/111-b760cd80
    -- AGI Script queueDial.agi completed, returning 0

 ??? :'(

79
Outbound and QueueMetrics / Re: outboun calls
« on: March 16, 2009, 15:12:26 »
first of all i put  the piece of code you gave me at  context


[queuemetrics]
.
.
.
.
code...

then  i did what you told me
servidor*CLI> show channels
Channel              Location             State   Application(Data)
SIP/spa400-0951c020  (None)               Up      AppDial((Outgoing Line))
SIP/111-b7203638     76538300@from-intern Up      Dial(sip/spa400/6538300||g)


i want to spy  the channel  SIP/111-b7203638 so i guest i should change  this piece of code

exten => 14,6,ChanSpy(Local/${QM_AGENT_CODE:6}@from-internal)

for this

exten => 14,6,ChanSpy(sip/${CALLERID(num)}@from-internal)

and  if  its not wrong what i did, but  stiil not working :S ???

ohh and iim using the agi queuedial.agi like this

exten => _7XXXXXXX,1,answer
exten => _7XXXXXXX,n,set(anagent=${AGENTBYCALLERID_${CALLERID(NUMBER)}})
exten => _7XXXXXXX,n,gotoif($["${anagent}"!="")]?marcarag)
exten => _7XXXXXXX,n,goto(from-internal,${EXTEN:1}|)
exten => _7XXXXXXX,n(marcarag),DEADAGI(queueDial.agi|${EXTEN:1}|sip/spa400/${EXTEN:1}|350|Agent/${anagent})
exten => _7XXXXXXX,n,hangup


so  ???

80
Outbound and QueueMetrics / Re: outboun calls
« on: March 15, 2009, 21:01:05 »
Sorry but it doesnt work to me..  i mean... the icon its now apperaring but if i put the extension where i want to send the call nothing happen  :'(

81
Outbound and QueueMetrics / Re: outboun calls
« on: March 14, 2009, 21:31:05 »
mmm i still have some doubts :

i did all what was on the  manual about tribox :
but it dosent work... i mean

i was using this piece of code:


exten => _7XXXXXXX,1,answer
exten => _7XXXXXXX,n,set(anagent=${AGENTBYCALLERID_${CALLERID(NUMBER)}})
exten => _7XXXXXXX,n,gotoif($["${anagent}"!="")]?marcarag)
exten => _7XXXXXXX,n,goto(from-internal,${EXTEN:1}|)
exten => _7XXXXXXX,n(marcarag),DEADAGI(queueDial.agi|${EXTEN:1}|sip/spa400/${EXTEN:1}|350|Agent/${anagent})
exten => _7XXXXXXX,n,hangup

on QM i got  defined queue 350 also on FREEPBX  but nothing happend..

and if i remove that peace of code  from extension_custom  the call gets an error check this out :


Called 3139000@queuedial/n
    -- Executing [3139000@queuedial:1] Set("Local/3139000@queuedial-1520,2", "QDIALER_QUEUE=q-313") in new stack
    -- Executing [3139000@queuedial:2] Set("Local/3139000@queuedial-1520,2", "QDIALER_NUMBER=9000") in new stack
    -- Executing [3139000@queuedial:3] Set("Local/3139000@queuedial-1520,2", "QDIALER_AGENT=Agent/111") in new stack
    -- Executing [3139000@queuedial:4] Set("Local/3139000@queuedial-1520,2", "QDIALER_CHANNEL=SIP/9000") in new stack
    -- Executing [3139000@queuedial:5] Set("Local/3139000@queuedial-1520,2", "QueueName=q-313") in new stack
    -- Executing [3139000@queuedial:6] MixMonitor("Local/3139000@queuedial-1520,2", "Q-q-313-1237062132.544.WAV|b|") in new stack
    -- Executing [3139000@queuedial:7] Goto("Local/3139000@queuedial-1520,2", "qm-queuedial|s|1") in new stack
    -- Goto (qm-queuedial,s,1)
    -- Executing [s@qm-queuedial:1] NoOp("Local/3139000@queuedial-1520,2", "Outbound call -> A:Agent/111 N:9000 Q:q-313 Ch:SIP/9000") in new stack
    -- Executing [s@qm-queuedial:2] Set("Local/3139000@queuedial-1520,2", "CDR(accountcode)=QDIALAGI") in new stack
    -- Executing [s@qm-queuedial:3] Set("Local/3139000@queuedial-1520,2", "ST=1237062132") in new stack
    -- Executing [s@qm-queuedial:4] Set("Local/3139000@queuedial-1520,2", "GM=QDV-Agent/111") in new stack
    -- Executing [s@qm-queuedial:5] Set("Local/3139000@queuedial-1520,2", "GLOBAL(QDV-Agent/111)=U") in new stack
  == Setting global variable 'QDV-Agent/111' to 'U'
    -- Executing [s@qm-queuedial:6] Set("Local/3139000@queuedial-1520,2", "GLOBAL(QDV-Agent/111ans)=0") in new stack
  == Setting global variable 'QDV-Agent/111ans' to '0'
    -- Executing [s@qm-queuedial:7] Macro("Local/3139000@queuedial-1520,2", "queuelog|1237062132|1237062132.544|q-313|Agent/111|ENTERQUEUE|-|9000") in new stack
    -- Executing [s@macro-queuelog:1] QueueLog("Local/3139000@queuedial-1520,2", "q-313|1237062132.544|Agent/111|ENTERQUEUE|-|9000|") in new stack
    -- Executing [s@qm-queuedial:8] Dial("Local/3139000@queuedial-1520,2", "SIP/9000|30|gM(queuedial-answer^1237062132.544^QDV-Agent/111^q-313^Agent/111^1237062132)") in new stack
  == Begin MixMonitor Recording Local/3139000@queuedial-1520,2
  == Everyone is busy/congested at this time (1:0/0/1)
    -- Executing [s@qm-queuedial:9] Set("Local/3139000@queuedial-1520,2", "CAUSECOMPLETE=") in new stack
  == Auto fallthrough, channel 'Local/3139000@queuedial-1520,2' status is 'CHANUNAVAIL'
    -- Local/3139000@queuedial-1520,1 is circuit-busy
  == Everyone is busy/congested at this time (1:0/1/0)
    -- Executing [s@macro-dialout-trunk:27] Goto("SIP/111-b7207260", "s-CONGESTION|1") in new stack
    -- Goto (macro-dialout-trunk,s-CONGESTION,1)
    -- Executing [s-CONGESTION@macro-dialout-trunk:1] GotoIf("SIP/111-b7207260", "1?noreport") in new stack
    -- Goto (macro-dialout-trunk,s-CONGESTION,3)
    -- Executing [s-CONGESTION@macro-dialout-trunk:3] NoOp("SIP/111-b7207260", "TRUNK Dial failed due to CONGESTION - failing through to other trunks") in new stack
    -- Executing [73139000@from-internal:5] Macro("SIP/111-b7207260", "outisbusy|") in new stack
    -- Executing [s@macro-outisbusy:1] Playback("SIP/111-b7207260", "all-circuits-busy-now|noanswer") in new stack
    -- Executing [s@macro-outisbusy:2] Playback("SIP/111-b7207260", "pls-try-call-later|noanswer") in new stack
    -- Executing [s@macro-outisbusy:3] Macro("SIP/111-b7207260", "hangupcall") in new stack
    -- Executing [s@macro-hangupcall:1] ResetCDR("SIP/111-b7207260", "w") in new stack
    -- Executing [s@macro-hangupcall:2] NoCDR("SIP/111-b7207260", "") in new stack
    -- Executing [s@macro-hangupcall:3] GotoIf("SIP/111-b7207260", "1?skiprg") in new stack
    -- Goto (macro-hangupcall,s,6)
    -- Executing [s@macro-hangupcall:6] GotoIf("SIP/111-b7207260", "1?skipblkvm") in new stack
    -- Goto (macro-hangupcall,s,9)
    -- Executing [s@macro-hangupcall:9] GotoIf("SIP/111-b7207260", "1?theend") in new stack
    -- Goto (macro-hangupcall,s,11)
    -- Executing [s@macro-hangupcall:11] Hangup("SIP/111-b7207260", "") in new stack
  == Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/111-b7207260' in macro 'hangupcall'
  == Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/111-b7207260' in macro 'outisbusy'
  == Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/111-b7207260'
  == End MixMonitor Recording SIP/111-b7207260
    -- Executing [h@qm-queuedial:1] NoOp("Local/3139000@queuedial-1520,2", " "Call exiting: status U answered at: 0 DS: CHANUNAVAIL"  ") in new stack
    -- Executing [h@qm-queuedial:2] Goto("Local/3139000@queuedial-1520,2", "case-U") in new stack
    -- Goto (qm-queuedial,h,4)
    -- Executing [h@qm-queuedial:4] Set("Local/3139000@queuedial-1520,2", "WT=0") in new stack
    -- Executing [h@qm-queuedial:5] Macro("Local/3139000@queuedial-1520,2", "queuelog|1237062132|1237062132.544|q-313|Agent/111|ABANDON|1|1|0") in new stack
    -- Executing [s@macro-queuelog:1] QueueLog("Local/3139000@queuedial-1520,2", "q-313|1237062132.544|Agent/111|ABANDON|1|1|0") in new stack
    -- Executing [h@qm-queuedial:6] Hangup("Local/3139000@queuedial-1520,2", "") in new stack
  == Spawn extension (qm-queuedial, h, 6) exited non-zero on 'Local/3139000@queuedial-1520,2'
  == End MixMonitor Recording Local/3139000@queuedial-1520,2


:s  ???

82
Outbound and QueueMetrics / Re: outboun calls
« on: March 13, 2009, 14:39:59 »
i want to listen an outbound call  :'(

83
Outbound and QueueMetrics / Re: outboun calls
« on: March 11, 2009, 23:05:21 »
 ;D

NO... :( i need to  activated rugth?? i did now and the link is there  :D problem resolved.

NOW i have another doubt.

i have installed QM 1.5.1 and i want to listen a call while its on progress, so if i go to  START REALTIME MONITORING and i should see teh call on progress and click on the blue icon with a mini phone...

but it dosent working the icon doesnt appering on  it!!!

i  put the  key MON_AUDIO ...

what else should i do??

84
Outbound and QueueMetrics / Re: outboun calls
« on: March 10, 2009, 21:15:21 »
All rigth  ::)

i have a question, now i have all my calls outbound calls registered at  QM..
but when i go to details of teh calls and y select  details for an especific call:


it show me something like this

 
Asterisk Call ID:    1236715541.8554
Date and time:    10/03/2009 - 15:05:42
Caller ID:    4133892
Handled by:    agent/8074
Duration:    115 sec.
Waiting time:    4 sec.
Original position    -
Disconnection cause:    Caller disconnected
Transferred to:     
URL:    -
Status code:     
Srv     


but it doesnt show me the link attachment to the file. like it happen with the inbound call...


how can i do for that??

85
Outbound and QueueMetrics / Re: Problem in outbound queue
« on: March 09, 2009, 18:07:28 »
you were almost right !!! i ahve problems with asterisk but with iax extensions...  sip works perefectlly !!


THANSK AGAIN !!

86
Outbound and QueueMetrics / Re: Problem in outbound queue
« on: March 04, 2009, 14:45:55 »
HERE IS IT........
[root@pbxprime asterisk]# asterisk -vvvvvvvvvr
  == Parsing '/etc/asterisk/asterisk.conf': Found
  == Parsing '/etc/asterisk/extconfig.conf': Found
Asterisk 1.2.15, Copyright (C) 1999 - 2006 Digium, Inc. and others.
Created by Mark Spencer <markster@digium.com>
Asterisk comes with ABSOLUTELY NO WARRANTY; type 'show warranty' for details.
This is free software, with components licensed under the GNU General Public
License version 2 and other licenses; you are welcome to redistribute it under
certain conditions. Type 'show license' for details.
=========================================================================
Connected to Asterisk 1.2.15 currently running on pbxprime (pid = 3826)
Verbosity is at least 9
    -- Accepting AUTHENTICATED call from XX.XX:XX:XX:
       > requested format = unknown,
       > requested prefs = (),
       > actual format = ulaw,
       > host prefs = (ilbc|ulaw|alaw|gsm),
       > priority = mine
    -- Executing Answer("IAX2/10000-3", "") in new stack
    -- Executing SetVar("IAX2/10000-3", "agenteis=") in new stack
    -- Executing NoOp("IAX2/10000-3", "------------------>") in new stack
    -- Executing GotoIf("IAX2/10000-3", "0?marcarag") in new stack
    -- Executing MusicOnHold("IAX2/10000-3", "") in new stack
    -- Started music on hold, class 'default', on IAX2/10000-3
pbxprime*CLI>
[root@pbxprime asterisk]#

87
Outbound and QueueMetrics / Re: outboun calls
« on: March 03, 2009, 19:02:28 »
THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS  !!!


 ;D

88
Outbound and QueueMetrics / Re: Problem in outbound queue
« on: March 03, 2009, 18:59:34 »
SORRY THIS IS WHAT I USED OND asterisk 1.2.5

exten => 3139000,1,answer
exten => 3139000,n,setvar(agenteis=${AGENTBYCALLERID_${CALLERID(NUMBER)}})
exten => 3139000,n,noop(------------------>${agenteis})
exten => 3139000,n,gotoif($["${agenteis}"!="")]?marcarag)
exten => 3139000,n,musiconhold()
exten => 3139000,n(marcarag),DEADAGI(queueDial.agi|${EXTEN}|zap/g0/${EXTEN}|outbound|Agent/${agenteis})
exten => 3139000,n,hangup


but its always empty....

why???

89
Outbound and QueueMetrics / Re: Problem in outbound queue
« on: March 02, 2009, 17:59:04 »
i used this and it work !! but on asterisk 1.4

,set(anagent=${AGENTBYCALLERID_${CALLERID(NUMBER)}})



i have another client with asterisk 1.2 and its always empty so... may be problems with asterisk 1.2.

90
Outbound and QueueMetrics / Re: outboun calls
« on: March 02, 2009, 16:20:35 »
well actually i can see the calls details   on QM and see on real time monitor but when  i go to details it looks like this

       
Date 03/02 - 09:43:37 
Caller 111
Queue  salidacola 
Wait  0:03   
Duration 0:17   
 Pos.  0
Disconnection Agent 
Handled by emel romo 
Attempts  2   
Stints  1         
 

how can i do to see or if i can see the destination number where the agent did the call instead of see the extension from where he  did the call??  ???

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