Messages

2146

Running QueueMetrics / Re: Custom reports - data/time order not consistent before 10am?

« on: January 21, 2009, 11:55:18 »

Yes - likely it's because they are sorted as strings.
This could be addressed by changing the date format in the language files, so that 9:45 AM gets to be 09:45 AM.
We are tracking this as bug #615.

2147

QueueMetrics installation / Re: Asterisk 1.6

« on: January 21, 2009, 11:52:03 »

Please keep ups posted on how it goes with 1.6. We did some preliminary testing and it seems to work well, but we did not really run a load test.

2148

QueueMetrics installation / Re: Asterisk 1.6

« on: January 20, 2009, 18:13:22 »

It was actually a bug in QM, we tracked that as #612, and we already fixed it. If you need a beta, just contact our Support staff to get an updated version.

From what we have seen, most Asterisk versions 1.6 have the Originate command broken (up to 1.6.0.3 released last week)  so most functions won't work. Are you really sure you want to use 1.6 for production? 

2149

Running QueueMetrics / Re: remotely stored recorded calls

« on: January 20, 2009, 10:18:24 »

You should be able to simply store calls in a NFS or Samba mount, in a subdirectory per day (so that search times stay reasonable), e.g.

/mnt/recordingserver/calls/2008-12-03/Queue1-10234567.12.wav

by using the LocalFilesByDay module.

See http://queuemetrics.com/manuals/QueueMetrics%20User%20Manual%20150.htm#_Toc216153275

2150

Running QueueMetrics / Re: Custom reports - data/time order not consistent before 10am?

« on: January 20, 2009, 09:49:18 »

Actually I don't think it's atime error, but the fact that QM natively stores calls in the order they are hung up, so this si the native showing mode. You should be able to sort them any way you like anyway.

2151

QueueMetrics installation / Re: Asterisk 1.6

« on: January 20, 2009, 09:47:43 »

Which version of Asterisk are you using? are you using a pre-canned distribution, e.g. a TrixBox?

2152

QueueMetrics installation / Re: TOMCAT5_SECURITY=yes, one issue left

« on: January 19, 2009, 10:50:46 »

Thanks for pointing that out. We advise for using direct TCP connection rather than call-files, if possible.

2153

Scripting QueueMetrics / Re: Question on RealtimeDO.RTRiassunto

« on: January 18, 2009, 10:51:52 »

You should be seeing calls in the active queues at least, that is the "all selected" plus a line for each active queue. If you don't, please contact Support so we can open up a bug (they will ask you to send over a config files likely).

We track this as bug #611.

2154

Running QueueMetrics / Re: Call Status in the Agent Page

« on: January 18, 2009, 10:49:59 »

That's a stuopid mistake on ouyr side - it's just "Terminated" Somehow the HTML string went into our language files. If this is a show stopper from you we may post corrected English-language translations.

2155

QueueMetrics installation / Re: Moving Queuemetrics between boxes

« on: January 18, 2009, 10:48:59 »

See if this is of any help: http://forum.queuemetrics.com/index.php?topic=415.0

2156

Scripting QueueMetrics / Re: Question on RealtimeDO.RTRiassunto

« on: January 16, 2009, 08:52:52 »

This is caused by the security model - QM is "blind" to queues that is not supposed to see in the queue list.
In any case, if you can see the details of each single queue in the Realtime page, you should be able to access those right from the XML-RPC interface as well.
 

2157

Running QueueMetrics / Re: Generate reports and send them by email

« on: January 15, 2009, 12:30:36 »

That's ok.

2158

Problems / Re: Using notify

« on: January 14, 2009, 16:26:21 »

I often use it and I do get email. Are you sure it's not an anti-spam issue on your side.

2159

Scripting QueueMetrics / Re: Question on RealtimeDO.RTRiassunto

« on: January 14, 2009, 16:25:33 »

You could pull information from the aggregate queue and integrate it wit queue-by queue data when needed.

2160

QueueMetrics news / JavaScript and XML-RPC

« on: January 14, 2009, 16:24:08 »

We just released a new version of the XML-RPC user manual that includes support for client-side Javascript.

You can find it here: http://queuemetrics.com/download/QueueMetrics_XmlRpc_v17.pdf

Comments are welcome.