Agent Report Dropdown not displaying all agents

[adz]

Hello,

this one has me scratching my head a bit.

On the Home page, where you have the 'Agent report - Filtered for agent: ' drop down, some agents are populated in there, some are not. There does not seem to be any particular pattern as to why some show in there and some do not.

Any ideas?

[QueueMetrics]

You sure you do not have visibility keys set on some agents?

[adz]

Got an update for this one...

When I import the users using the load data from asterisk, they do not show up in the drop down list. If I add them manually they do.

[QueueMetrics]

You shoud see some difference between the ones you set up manually and the ones you import. If you want, post a screenshot of the agent config page for both.