Show Posts
1
Running QueueMetrics / Re: phantom ABANDON calls!
« on: February 26, 2009, 09:18:03 »
RINGNOANSWER only happens if the call TIMES OUT ringing the agent and it returns to the queue. If agent has a 30 second timeout and the caller ABANDONS the call in 5 seconds it will log an ABANDON not a RINGNOANSWER.
This is the only time ast_queue_log is executed with RINGNOANSWER. The subsequent code of this function goes on to autopause the agent/member if autopause is enabled. Not something that happens when callers hang up when ringing the agents.
/*! \brief RNA == Ring No Answer. Common code that is executed when we try a queue member and they don't answer. */
static void rna(int rnatime, struct queue_ent *qe, char *interface, char *membername)
{
if (option_verbose > 2)
ast_verbose( VERBOSE_PREFIX_3 "Nobody picked up in %d ms\n", rnatime);
ast_queue_log(qe->parent->name, qe->chan->uniqueid, membername, "RINGNOANSWER", "%d", rnatime);
This is the only time ast_queue_log is executed with RINGNOANSWER. The subsequent code of this function goes on to autopause the agent/member if autopause is enabled. Not something that happens when callers hang up when ringing the agents.
/*! \brief RNA == Ring No Answer. Common code that is executed when we try a queue member and they don't answer. */
static void rna(int rnatime, struct queue_ent *qe, char *interface, char *membername)
{
if (option_verbose > 2)
ast_verbose( VERBOSE_PREFIX_3 "Nobody picked up in %d ms\n", rnatime);
ast_queue_log(qe->parent->name, qe->chan->uniqueid, membername, "RINGNOANSWER", "%d", rnatime);
