Author Topic: List of agents and queue assignments ?  (Read 1714 times)

cuban_cigar

  • Newbie
  • *
  • Posts: 37
  • Karma: 0
    • View Profile
List of agents and queue assignments ?
« on: February 11, 2012, 01:49:11 »
Is there any way to get a simple list of agents and which queues they are in?


Unfortunately, the "cfg agents" page does not include queues in the columns for each agent. If It did, I could cut and paste the list.

Without agents/queues being cross referenced in any screen, I'm looking at thousands of clicks. That makes me sad.


Is there any way to export a list? I've checked google but was unsuccessful.

Thanks

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: List of agents and queue assignments ?
« Reply #1 on: February 15, 2012, 17:10:30 »
From each queue, you can see the list of agents configured for that queue and print it out.