Author Topic: Main, Spill, Wrap  (Read 4105 times)

pta200

  • Newbie
  • *
  • Posts: 11
  • Karma: 0
    • View Profile
Main, Spill, Wrap
« on: March 19, 2010, 16:45:20 »
Is there a way to pass the classification of an agent as "Main, Spill, Wrap"  as a parameter when using the Add Queue Member button on the Agent page?  I would like to use it in order to add the user to the queue with a penalty. From what I can tell there is no way to do that so I was going to add some code to Asterisk to query the "code_possibili" table in order to figure out to which classification the agent was assigned for the particular queue.

thanks,
Paolo

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Main, Spill, Wrap
« Reply #1 on: March 22, 2010, 10:36:07 »
No, that is only used when reporting, not by Asterisk itself.

pta200

  • Newbie
  • *
  • Posts: 11
  • Karma: 0
    • View Profile
Re: Main, Spill, Wrap
« Reply #2 on: March 22, 2010, 14:55:24 »
That's what I figured. How about adding it as a feature? Since you are allow agents to log into queues from QM it would seem logical to be able to access other agent/queue information in order to determine how the agent is logged in e.g. adding a penalty to the agent.

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Main, Spill, Wrap
« Reply #3 on: March 23, 2010, 15:29:21 »
Yes this is an interesting feature! But I don't expect we will be adding new levels as well.