Messages

1

Scripting QueueMetrics / JSON Reports: Setting min. call duration

« on: February 01, 2016, 20:24:03 »

Hi,

Is there a way to filter the results of the JSON Report API to consider only calls over 30s on the query?

For example, if I send the following command to the server using QmStats:

Code: [Select]

--user [user]:[pass] -i -H "Content-Type: application/json" -X
             GET "http://[serverURL:port]/queuemetrics/QmStats/jsonStatsApi.do?
             queues=q1
             &from=2015-12-01.00:00:00
             &to=2015-12-31.23:59:59
             &block=OkDO.RiassAllCalls"

The results consider all calls during the specified time period. Is there another parameter that can be used to consider only the calls over a certain duration on the result?

2

Running QueueMetrics / Realtime Visitor page - enable audio monitoring

« on: October 21, 2015, 16:01:16 »

Hi,

Does the Realtime Visitor page has the same permissions as the Realtime page, regarding the call monitor feature?

I configured the security key MON_AUDIO on the visitor user, the customer-related calls in progress appear in the realtime visitor screen as expected, but when I hover the mouse over the wizard icon, the pop-up screen doesn't appear.

3

Improving QueueMetrics / "Add queues" on agent detail page

« on: April 08, 2015, 23:29:02 »

Hi,

Currently, if we need to add/remove member queues from an agent, we access the "Edit queues" page, and add/remove the respective agent(s) from the desired queues, one queue at a time. This takes some time, if there's a lot of queues already configured on the system...

Is there a way to implement adding/removing queues from the agents detail page? It would make the process of changing the queues from a single agent on the configuration much more efficient.