During the current COVID19 crisis the majority of call centers will transition to smart working softwares.
Extending the office VPN is not enough in this scenario, as it becomes difficult to track agents' activities while they are working from home or remotely.
With QueueMetrics-Live cloud service for call center monitoring this is possible.
Discover the four key features offered by QueueMetrics-Live that will contribute to your call center success while working remotely during this crisis and afterwards too!
Read more:
https://www.queuemetrics.com/blog/2020/05/12/remote-working-covid19-success/?lid=U173
