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Topics - smile

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Running QueueMetrics / One queue in Queue() - many queues in statistic
« on: May 30, 2008, 12:38:15 »
Hello, All!

Our call center uses several queues for processing calls coming from different incoming numbers. So, in QueueMetrics statistics I can see incoming calls separated by queues and different projects. But there is a one problem in this call distribution strategy – Asterisk isn't share information about the last call and the wrapup time between different queues. Thus when one agent registered in all queues, they takes an endless stream of calls from different queues. I want to organize one queue for all incoming numbers, but I'm afraid to lose statistic fragmentation by projects in QueueMetrics. Is it possible to define queues in QueueMetrics basing on destination number or URL or may be something else? It will be very nice. Sincerely waiting for answer.

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Running QueueMetrics / Building fully qualified ContactCenter
« on: March 05, 2008, 21:09:19 »
Hello All!

It seems to possible to build call/contact center for based functionalities on QueueMetrics. Statistics works fine, but can be QueueMetrics a little bit greater? I'm interested in tiny outsourcing solution for no more than 20 operators.

1. where are lies border of trial license?  here there are licenses for 2 agent, sorry but i cant understand where i will face to this limits.
2. all call processing lead in web form, so can QueueMetrics show popup window with special url (via queue(url) command) BEFORE operator answers the call? URL must popup in a minimal time (less than 1 sec) in automatic regime without operators click.
3. does some kind of softphone exist, which can be integrated/tied/etc with QueueMetrics? may be just 1-2 feature, it will be nice ;)

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Running QueueMetrics / Launch URL on agent RT page
« on: March 04, 2008, 21:24:59 »
Hello All!

I'm trying to force QueueMetrics to show URL transmitted via Queue() command on agent real-time page, but cann't do that. According to page 115 of QueueMetrics User manual it is possible to launch URL with several parameters (like $UNIQUEID e.g.) like this:
Queue(ueue|nt|http://mysite/app?uid={$UNIQUEID}&clid={$CALLERID}||60);

why agent doesn't has popup? Is it possible to solve this with other tool?

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