Messages

16

QueueMetrics installation / Re: Upgrade from 1.6.1.2 to 1.7.1.13

« on: December 15, 2011, 15:29:28 »

Hi,

The following SQL query which should solve the issue.

ALTER TABLE `queue_log` ADD `data5` VARCHAR( 200 ) NOT NULL DEFAULT '';

You need to run it via your usual SQL editor.

17

MySQL storage and Qloaderd/Uniloader / Re: Qloaderd missing some ADDMEMBER/REMOVEMEMBER

« on: December 15, 2011, 11:06:20 »

Hi,

what exactly do you mean by "random holes"? is the row empty or has the line been skipped? if the line has been skipped, how do you know/see this?
Try taking the queue_log file and a copy of your qloaderd and run them on a different machine. Check results for similar "missing" data.
This will help in identifying the issue.

18

MySQL storage and Qloaderd/Uniloader / Re: I have a big problem with mysql database

« on: December 14, 2011, 10:56:01 »

Hi,

given your current setup, all is correct and according to standards.
Your setup is that data that is used by QueueMetrics is obtained from the Asterisk realtime queue log, and not from the queue_log table in the QueueMetrics database.
The Asterisk table does not see any partition, because the partition is specific to QueueMetrics.

19

Scripting QueueMetrics / XML-RPC programmers needed

« on: December 02, 2011, 11:11:51 »

Hi all,

we are currently interested in XML-RPC programmers that can collaborate with us on an ad-hoc basis.
If this reflects your profile, please contact us for further details.

Regards
QueueMetrics Team

20

Running QueueMetrics / Re: Agent pause duration displayed

« on: November 29, 2011, 10:25:59 »

Just send us an email as explained in  http://www.queuemetrics.com/contact.jsp detailing your exact requirements. 

21

QueueMetrics installation / Re: Queuemetrics on a 64 bits environment

« on: November 21, 2011, 12:10:17 »

The only thing to be sure of is to make use of a 64-bit Java Virtual Machine.

22

QueueMetrics installation / Re: Import Calling List

« on: November 16, 2011, 15:11:51 »

Is there a walk-through on inputting a call list?

Hi, do you mean that you would like to input a list of passed taken calls, so that they could be counted when reporting?
If so, what is your list input format?

23

QueueMetrics installation / Re: Import Calling List

« on: November 16, 2011, 15:00:45 »

Bestest, thank you for your feedback.

Our support channels include:

Telephone support
Email support
Online user manuals
Online FAQs
Online Forum
Remote installation Service
A broad Reseller network that can assist locally.

24

QueueMetrics installation / Re: Import Calling List

« on: November 14, 2011, 11:38:56 »

Hi Bestest,

unfortunately you are not aware of the fact that this forum is actually regularly monitored and updated.

This forum allows people to exchange information about various technical issues encountered. It is not a first-line support. For that there are appropriate channels that are fully available.

25

Running QueueMetrics / Re: Agent pause duration displayed

« on: November 09, 2011, 12:06:45 »

Hi,

this feature is not currently available in QueueMetrics, but can be customized on request.