Messages

1

QueueMetrics installation / Re: "The extension to monitor must be defined" error with live call monitor

« on: June 24, 2009, 14:56:32 »

I think that the problem is that the "#" is a magic symbol for HTML and should be encoded.

I am adding this as a bug #745 so we can have it fixed.

We have taken a snapshot of the file.

PS. are you using Fonality?

Has there been any progress on fixing this bug? Its been about a month now and we'd really like to use the live call monitor and VNC functionality of QueueMetrics.

Thanks!

2

QueueMetrics installation / Re: Call monitoring

« on: June 01, 2009, 14:35:06 »

You have to have something in the "Current terminal" box for each agent in order for the telephone icon to show up (found on the "edit" screen for each agent). If you aren't using the terminal feature, then just put a dash... QM just wants something there before it will show the monitor icon.

3

QueueMetrics installation / Re: "The extension to monitor must be defined" error with live call monitor

« on: May 26, 2009, 18:57:29 »

We were using Fonality at one point, but use Elastix now. We ported some of Fonality's "neoagent" dial plan to Elastix.

Please let me know when this bug is fixed! Thanks!

4

QueueMetrics installation / Re: "The extension to monitor must be defined" error with live call monitor

« on: May 26, 2009, 15:31:34 »

Thanks for the quick response!

I modified the config to rewrite to agent/#1234, and modified an agent's Asterisk agent code to match, and then clicked the monitor icon. The window that came up had this URL, and is broken in the same way as before:
http://server:8080/queuemetrics/qm/popup_audiomon.jsp#7210&POPUP_server=&POPUP_direction=I&cachebreak=7881132531243344211116

A sample queue_log can be found at:
http://www.affinity4.com/misc/queue_log.zip

Thanks!

5

QueueMetrics installation / "The extension to monitor must be defined" error with live call monitor

« on: May 22, 2009, 19:36:57 »

I'm trying to get live call monitoring to work between QM 1.5.3 and Asterisk 1.4.22.

I have all of my agents/queues configured. I'm able to see calls under "Calls being processed" and they have the live call monitor icon. When I click the icon, it pops up a window with a URL like:

http://server:8080/queuemetrics/qm/popup_audiomon.jsp#7224@from-internal&POPUP_server=&POPUP_direction=I&cachebreak=5731543721243012752940

This window has "Agent code" set to "local/", "Agent name" and "Agent extension" are blank, and a box to enter my extension. When I enter my extension and click "Monitor now", I get this error:

The extension to monitor must be defined

Our agents come up like local/#7224@from-internal in QM, which I think is a bit different than most installations.

Any idea how I can "define the extension"? I currently have "-" as the terminal for each of my agents. Or any other ideas on what to try?

Thanks!!