Topics

16

Running QueueMetrics / Call Status

« on: August 30, 2013, 20:22:52 »

Hi,

I have a working Queue metrics where my data is stored in MySQL DB, Now we have a report of caller disconnection and agent disconnection. But for some entries i see that both COMPLETEAGENT and COMPLETECALLER presents. It supposed to be either agent disconnect has to update or caller disconnect has to update. Because of this our reporting is not correct.

what could be the scenario that these both fields will get stored in Queuemetrics.

Regards,
Gopal.

17

Running QueueMetrics / Agent Queue Login

« on: August 17, 2013, 22:15:22 »

Hi,

I see a option like this in extensions_queuemetrics.conf, and it is commented.

; extension 20: agent callback login
;               For this to work, there must be no password on the agent.
;exten => 20,1,Answer
;exten => 20,2,NoOp( "QM: Logging on Agent/${AGENTCODE} to extension ${AGENT_EXT}@from-internal made by '${QM_LOGIN}'" )
;exten => 20,3,AgentCallBackLogin(${AGENTCODE},,${AGENT_EXT}@from-internal)
;exten => 20,4,Hangup

; extension 21: agent callback logoff
;exten => 21,1,Answer
;exten => 21,2,NoOp( "QM: Logging off Agent/${AGENTCODE} made by '${QM_LOGIN}'" )
;exten => 21,3,System(asterisk -rx "agent logoff Agent/${AGENTCODE}")
;exten => 21,4,Hangup


So can I use a code to login from any SIP extension by adding Agent/<number> in queues.conf as mentioned in this link, http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s24.html?

Please advice.

The reason am asking is, my agents will be shifting the desk very often, so the SIP extension remains fixed in the phone, and the agent login varies.

Thanks in advance.

18

Running QueueMetrics / ChanSpy SIP/Exten instead of Agentcode

« on: July 23, 2013, 21:46:55 »

To ChanSpy I have something like the below in extensions_queuemetrics.conf

exten => 11,7,ChanSpy(SIP/${QM_AGENT_CODE:6})
exten => 14,6,ChanSpy(SIP/${QM_AGENT_CODE:6})

Now this works based on Agent Code, instead of that If I want based on SIP extension wise can I change that to SIP/${EXTEN} will this work?

The reason am asking is when the agent is transferring the call or if he is taking next call, still i want to monitor him without disconnecting, like unless the agents logs off from the queue, I have to monitor him...

Regards

19

Outbound and QueueMetrics / One SIP extension for many Agents

« on: July 19, 2013, 21:54:06 »

Hi,

I have a outbound queue, can I make use of one SIP extension to be used for two or three agents, since we do have a shift and in one shift will login to QM with his own ID and the extension is mapped to the current agent and the agent logging in another shift...

Basically one SIP extension to many agents (1 to many)...

Will this be possible?

Regards,

20

MySQL storage and Qloaderd/Uniloader / Queuemetrics High Availability

« on: June 06, 2013, 17:42:17 »

I have gone through the link http://queuemetrics.com/manuals/QM_AdvancedConfig-chunked/ar01s12.html and planning to build HA for Queuemetrics.

In the link what I understood is we have SITE A and SITE B where both has separate DB Server, and the both DB server were having Master to Master replication, when the WAN goes down the local DB will get revoked and the agents will be still active. The logical concept I got it.

Coming to the practicality, I see some line in the link as follows,
and run the following command to make server3 a slave of server2 (it is important that you replace the values in the following command with the values you got from the SHOW MASTER STATUS command that we ran on server2!):

where I don't understand what is server 3, all we have is only 2 servers, one in SITE A and the other in SITE B.

Any comments / advice would be appreciated.

Regards