Author Topic: Recorded calls no longer available  (Read 4926 times)

Marquis

  • Newbie
  • *
  • Posts: 20
  • Karma: 0
    • View Profile
    • Email
Recorded calls no longer available
« on: September 06, 2007, 01:20:12 »
If I try to listen to record calls in any 1.4.x version of QueueMetrics, I get the message:  "Illegal file access: missing grant or missing file name"

In a parallel 1.3.5 instance, this works fine.  These files are remote via NFS, but the permissions are fine (I even changed them to 666 just in case, but no change).

Help?

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Recorded calls no longer available
« Reply #1 on: September 06, 2007, 15:36:16 »
We are checking this issue. Filed as bug #201.
We would be happy if you could try and put those files in a local directory and see if it will work or not.

Marquis

  • Newbie
  • *
  • Posts: 20
  • Karma: 0
    • View Profile
    • Email
Re: Recorded calls no longer available
« Reply #2 on: September 06, 2007, 16:04:08 »
We are checking this issue. Filed as bug #201.
We would be happy if you could try and put those files in a local directory and see if it will work or not.


It still does not work with local files.

mmb

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
    • View Profile
Re: Recorded calls no longer available
« Reply #3 on: September 07, 2007, 15:29:43 »
We are having the same issue with QM 1.4.1.

Are there any resolution or workarounds for this issue?

Thanks.

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Recorded calls no longer available
« Reply #4 on: September 09, 2007, 08:23:16 »
We are working on this issue at the moment, we are trying to understand why this happens on some users and it doesn't on others.

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Recorded calls no longer available
« Reply #5 on: September 09, 2007, 11:43:29 »
I confirm - there was a problem, and it has been fixed.
We relased version 1.4.2 this morning in order to fix this issue.
Sorry for the inconvenience.

Marquis

  • Newbie
  • *
  • Posts: 20
  • Karma: 0
    • View Profile
    • Email
Re: Recorded calls no longer available
« Reply #6 on: September 10, 2007, 13:29:56 »
FWIW, I can confirm that 1.4.2 works just fine with respect to recorded calls.  Thanks for the quick fix.

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Recorded calls no longer available
« Reply #7 on: September 10, 2007, 17:37:20 »
 ;D