« previous next »
Pages: [1]

Author Topic: Insert pause codes  (Read 2425 times)

felipe_sincronismo

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
    • View Profile
    • Email
Insert pause codes
« on: May 19, 2010, 15:02:32 »
Hi, how do I configure pause codes?
i have a code to pause the agents on asterisk, which is *114. I have to configure this code on the pause cfg of queumetrics?
how do i do this?
How queuemetrics will know that the agent has entered a specific pause code?
Thanks
Logged

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Insert pause codes
« Reply #1 on: May 20, 2010, 10:23:55 »
No: the pause code is a code that is entered WHEN an agent is on pause, to know WHY the agent is on pause.

See here: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s20.html#_enabling_pause_codes

Logged
Pages: [1]
« previous next »