Agent Session Not Appearing under "Agents" tab.

[tsolaaa]

Case:

An agent logs into a queue on May 28 2012 and sits there for the duration of his day. He logs in and out of the queue during the work day.

Due to the holiday, he receives no calls. He logs out at the end of the day.

When running a custom report, selecting the agents name, the queue he was a part of and the date (May 28 2012) and navigating to the "Agents" tab,
it shows no information. I am aware that there should be no calls processed, but it shouldn't it show the other data? (Time, Pauses, etc?)\

May 28th 2012 - https://skitch.com/tsolaaa/87k39/loway-queuemetrics-version-12.2.4

Today, he logged into those same queues and made and received calls, the data is now populated:

https://skitch.com/tsolaaa/87k45/loway-queuemetrics-version-12.2.4


My question is, does an agent have to take calls while logged into the queues in order for any data to show inside these fields? Or is something not working as it should?

Running Asterisk 1.8
Running QM - Loway QueueMetrics - 12.2.4

Thank You.

[QueueMetrics]

In general QM considers an agent session without activity a logging anomaly; you don't pay agents to sit idle all day. You can anyway tell QM NOT to ignore it by setting:

default.useRawAgentSessions=true

If true, show all agent sessions. If false, show only agent sessions with at least one call handled. Defaults to false.

[tsolaaa]

Awesome.

We actually do not use QM for payroll purposes, we use it just to monitor the queues and agents directly by their leads.

Thanks for the input. I went ahead and made the change in the conf file and will test it out over the next few days.

Thanks again!

[QueueMetrics]