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Messages - sahasanli

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Running QueueMetrics / Agent group issue
« on: June 21, 2016, 09:58:10 »
I m unable to filter by choosing created agent group. I have created 2 groups. Lets say Group1 and Group2 , in all reports and Real time monitoring when i choose Group1 or Group2 everything is blank. But when choose Default it shows data for both. Though in default there is no any agents. What should i do? Is it known issue? Is tehere any workaround?

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Outbound and QueueMetrics / Inbound seen as outbound
« on: June 21, 2016, 07:43:03 »
Dears,
Why does Inbound calls seen as outbound in real-time monitoring on QueueMetrics?
I have Queue on Elastix server , also use Dinamo Pro cc, and all calls which reaches cc first goest to ivr then if customer select to contact with an operator call diverts to queue. But these calls seen as outbound. What is wrong here?

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