Topics

1

Running QueueMetrics / Duplicate service

« on: December 15, 2020, 20:24:56 »

Hi, I use qloaderd service to store queue_log data into the DB. From time to time I have experienced an issue that for some reason the service starts duplicate and the info it sends to the DB duplicates. In the official manual, there is no fix about that. How can I restrict the service to run only one instance? I've found that there is the starting function "/usr/local/qloader/RedHat-style-initscripts/qloaderd", can I change that function and not doing something else wrong?

2

Running QueueMetrics / Call tagging

« on: June 26, 2020, 09:53:36 »

Hi, I need to use call tagging. How can I tag calls individually, so I could sort calls depend on these tags then?

3

Running QueueMetrics / misunderstanding of report timing

« on: September 02, 2019, 07:43:24 »

In Queuemetrics web, if I select last 7 days report, it shows last 24 hours * 7. how can I see last 7 days from 00:00 till 23:59 of last 7 days?

4

Running QueueMetrics / Custom reports

« on: July 15, 2019, 12:34:16 »

can I make custom reports or, add/remove a column from a report?

5

Problems / pause issue

« on: June 18, 2019, 12:29:49 »

When I change platform.directami.extension= variable from queuemetrics web configuration to 'SIP/${num}', Transfer and dynamic agents works but agent pause doesn't work, what should I check?

6

Problems / transfered calls

« on: June 13, 2019, 14:16:49 »

Hi, I use QM on Freepbx 13 with asterisk 13. I'm checking reports and noticed that transfer calls aren't shown on the dashboard. That menu counts calls which are delivered to extension from the queue, that's all, but I want to see transferred calls as it is in the manual. What can I check?

7

Running WombatDialer / manager function

« on: April 06, 2017, 09:33:30 »

Hi, I'm interested in wombatdialer user function. Is there a way that each
user can view only the info that belongs it? Reports, for example. As a user, I can see all stuff that created by admin.

8

Running QueueMetrics / inbound queue member problem

« on: September 03, 2014, 10:20:03 »

when i call from outside CID logs in queue, for example i call from 123456 it says:
    -- <Local/300*@from-queue-00000046;2> Playing 'agent-loginok.gsm' (language 'en')
    -- <Local/300*@from-queue-00000046;2> Playing 'with.gsm' (language 'en')
    -- <Local/300*@from-queue-00000046;2> Playing 'extension.gsm' (language 'en')
and after that 123456 is queuemember and next call rings to 123456.
how can i fix it? 

9

Running QueueMetrics / calls being processed dont works

« on: September 01, 2014, 10:29:04 »

I’ve installed queuemetrics, then I’ve created 3 extensions and 3 queues on elastix, and agents on queuemetrics. I’m using x-lite softphone for testing. When I log in extension from x-lite I call 300* to log in queue 300, and when I go to “Start realtime monitoring “It shows



  it’s ok that “agents currently logged in” works, but when I make test call (outbound or inbound no matter) there is nothing in “calls being processed”, and there is more one issue when I go to agent report today there is no info about calls.
 

What can I do to fix this problems ?