Author Topic: how to track ivr? (Read 4626 times)

coolname · « **on:** May 10, 2012, 03:39:11 »

how to configure asterisk to track the new attribute of the ivr

QueueMetrics · « **Reply #1 on:** May 10, 2012, 13:10:04 »

coolname · « **Reply #2 on:** May 13, 2012, 08:27:52 »

yes i configured ,but the total duration *** are empty

QueueMetrics · « **Reply #3 on:** May 15, 2012, 11:07:30 »

Please post a snippet from your queue_log file of a complete call with its IVR record.

coolname · « **Reply #4 on:** May 15, 2012, 11:32:19 »

i change the queue_log to suit my use

QueueMetrics · « **Reply #5 on:** May 16, 2012, 15:47:29 »

You need to set the INFO-IVR record BEFORE the call is closed.

coolname · « **Reply #6 on:** May 16, 2012, 16:47:03 »

the time_id of info-ivr is lower than enterqueue

QueueMetrics · « **Reply #7 on:** May 18, 2012, 09:57:19 »

In this case it should already work.

coolname · « **Reply #8 on:** May 22, 2012, 03:37:23 »

but it doesn't
could you show me a example ivr data?

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