Author Topic: how to track ivr?  (Read 4626 times)

coolname

  • Full Member
  • ***
  • Posts: 163
  • Karma: 0
    • View Profile
how to track ivr?
« on: May 10, 2012, 03:39:11 »


how to configure asterisk to track the new attribute of the ivr

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics

coolname

  • Full Member
  • ***
  • Posts: 163
  • Karma: 0
    • View Profile
Re: how to track ivr?
« Reply #2 on: May 13, 2012, 08:27:52 »
yes i configured ,but the total duration *** are empty

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: how to track ivr?
« Reply #3 on: May 15, 2012, 11:07:30 »
Please post a snippet from your queue_log file of a complete call with its IVR record.


coolname

  • Full Member
  • ***
  • Posts: 163
  • Karma: 0
    • View Profile
Re: how to track ivr?
« Reply #4 on: May 15, 2012, 11:32:19 »


i change the queue_log to suit my use

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: how to track ivr?
« Reply #5 on: May 16, 2012, 15:47:29 »
You need to set the INFO-IVR record BEFORE the call is closed.

coolname

  • Full Member
  • ***
  • Posts: 163
  • Karma: 0
    • View Profile
Re: how to track ivr?
« Reply #6 on: May 16, 2012, 16:47:03 »
the time_id of info-ivr  is lower than enterqueue

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: how to track ivr?
« Reply #7 on: May 18, 2012, 09:57:19 »
In this case it should already work.

coolname

  • Full Member
  • ***
  • Posts: 163
  • Karma: 0
    • View Profile
Re: how to track ivr?
« Reply #8 on: May 22, 2012, 03:37:23 »
but it doesn't
could you show me a example ivr data?