Not showing BUSY agents in Bsy state

[torontob]

Hi,

If a dynamic agent calls a colleague in the company or makes a call out two BAD things happen:

1- His status doesn't show Busy on the Real-time and Wallboard.
2- Asterisk keeps hitting him despite being on an outbound call if Queue strategy is set to "leastrecent" calls while it should move on to the next agent when it sees the agent to be busy. I have the Skip Busy agent check marked in FreePBX.

I am particularly interested to get issue #1 listed above corrected ASAP.

Thanks

[QueueMetrics]

Both are caused by the same reason -the agent is not busy from the POV of Asterisk's queues. Ideally, you would pause them.

[torontob]

I see. So, that's the only way to do this. Or can all the outbound calls be done through an Outbound Campaign that runs for ever? Can you please detail that if that works as well?

Thanks

[QueueMetrics]

Yes you could do that using an outbound campaign in order for the phone to be tracked.

[torontob]

I have never done outbound campaign. Would it be possible to run the campaign for ever in a reliable way?
Can you please guide me with the right link to get this started?

Thanks

[QueueMetrics]

You use FreePBX? start from here: http://queuemetrics.com/manuals/QM_Trixbox-chunked/ar01s03.html