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Outbound and QueueMetrics / Members & Realtime Wallboard changes
« on: October 21, 2010, 18:03:51 »
hi there
we have trixbox 2.8.04 and have hooked up Queumetrics..
Looking for the following in an outbound callcentre...
1) We do not want hotdesking
2) We want agents to be logged in at all times but the stats to refresh at midnight
3) We want to change the realtime stats to show number of outbound dials and length of time on call...
Potential Bounty if somebody could help?
we have trixbox 2.8.04 and have hooked up Queumetrics..
Looking for the following in an outbound callcentre...
1) We do not want hotdesking
2) We want agents to be logged in at all times but the stats to refresh at midnight
3) We want to change the realtime stats to show number of outbound dials and length of time on call...
Potential Bounty if somebody could help?