Messages

211

QueueMetrics news / Securing QueueMetrics with SSL

« on: August 23, 2013, 11:16:06 »

We have a new tutorial available on how to secure QM with SSL - see http://www.queuemetrics.com/manuals/QM_AdvancedConfig-chunked/ar01s20.html

212

Running QueueMetrics / Re: Agent Queue Login

« on: August 19, 2013, 11:05:03 »

That was used up to Asterisk 1.2 or 1.4 (I dont remember now) that had a mode called agentcallbacklogin that was very handy for call centers. http://www.voip-info.org/wiki/view/Asterisk+cmd+AgentCallbackLogin

It does not exist anymore though QueueMetyrics can "fake" it when using Hotdesking. ee http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s24.html#_enabling_hotdesking_in_the_agent_page

213

Running QueueMetrics / Re: ChanSpy SIP/Exten instead of Agentcode

« on: August 19, 2013, 11:02:13 »

Yes in general you should As that is done at the Asterisk level, whatever works in Asterisk is fine for us.

214

QueueMetrics installation / Re: Asterisk 11

« on: August 15, 2013, 09:09:18 »

Yes - why not? do you get any errors?

215

QueueMetrics installation / Re: Guide: Secure QueueMetrics with HTTPS

« on: August 15, 2013, 09:08:49 »

Kudos! that's great! 

216

Running QueueMetrics / Re: QA Form - Additional Grading Options

« on: August 12, 2013, 15:08:09 »

No but you can customize the value ranges (e.g. 0-10 for poor instead of 0-25).

217

Running QueueMetrics / Re: ChanSpy SIP/Exten instead of Agentcode

« on: August 12, 2013, 15:07:38 »

I guess so. I dont see why it should not work as well.

218

Running QueueMetrics / Re: Wait time always 0

« on: August 06, 2013, 09:50:14 »

 

219

Running QueueMetrics / Re: Problem with URL pop up

« on: August 06, 2013, 09:49:56 »

Most likely the agent page does not understand the agent code that appears in your logs so it's not showing it What happens on the RT page?

220

Running QueueMetrics / Re: Korean is not displayed in PDF reports....

« on: July 30, 2013, 09:45:33 »

Please open a ticket by sending an email to support at loway dot com

221

Running QueueMetrics / Re: Answer Detail Report not displaying Transfer Call details

« on: July 30, 2013, 09:44:51 »

Might be a bug. I believe support is handling your case now?

222

Running QueueMetrics / Re: Agent Login Delay

« on: July 30, 2013, 09:44:17 »

We are currently working on that.

223

Running QueueMetrics / Re: QM automatically opens new tab and performs search, unwanted

« on: July 29, 2013, 09:35:57 »

You need to change the setting:

Code: [Select]

default.crmapp=http://server/app?agent=[A]&unique=[U]
to

Code: [Select]

default.crmapp=
Or point it to your databases.

224

MySQL storage and Qloaderd/Uniloader / Re: Queuemetrics High Availability

« on: July 26, 2013, 10:00:03 »

As long as the two instances are NOT active at the same, this is okay. If they are, the key might get locked, so you should use two different keys.

225

Running QueueMetrics / Re: ChanSpy SIP/Exten instead of Agentcode

« on: July 26, 2013, 09:59:04 »

I don't think that would work. Qm has the agent code and the uniqueid for the call - out of that, it has no way of knowing what happened to a call.