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Messages - QueueMetrics

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211
QueueMetrics news / Securing QueueMetrics with SSL
« on: August 23, 2013, 11:16:06 »
We have a new tutorial available on how to secure QM with SSL - see http://www.queuemetrics.com/manuals/QM_AdvancedConfig-chunked/ar01s20.html


212
Running QueueMetrics / Re: Agent Queue Login
« on: August 19, 2013, 11:05:03 »
That was used up to Asterisk 1.2 or 1.4 (I dont remember now) that had a mode called agentcallbacklogin that was very handy for call centers. http://www.voip-info.org/wiki/view/Asterisk+cmd+AgentCallbackLogin

It does not exist anymore though QueueMetyrics can "fake" it when using Hotdesking. ee http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s24.html#_enabling_hotdesking_in_the_agent_page

213
Running QueueMetrics / Re: ChanSpy SIP/Exten instead of Agentcode
« on: August 19, 2013, 11:02:13 »
Yes in general you should As that is done at the Asterisk level, whatever works in Asterisk is fine for us.

214
QueueMetrics installation / Re: Asterisk 11
« on: August 15, 2013, 09:09:18 »
Yes - why not? do you get any errors?

215
Kudos! that's great!  ;D

216
Running QueueMetrics / Re: QA Form - Additional Grading Options
« on: August 12, 2013, 15:08:09 »
No but you can customize the value ranges (e.g. 0-10 for poor instead of 0-25).

217
Running QueueMetrics / Re: ChanSpy SIP/Exten instead of Agentcode
« on: August 12, 2013, 15:07:38 »
I guess so. I dont see why it should not work as well.

218
Running QueueMetrics / Re: Wait time always 0
« on: August 06, 2013, 09:50:14 »
 ;)

219
Running QueueMetrics / Re: Problem with URL pop up
« on: August 06, 2013, 09:49:56 »
Most likely the agent page does not understand the agent code that appears in your logs so it's not showing it What happens on the RT page?

220
Please open a ticket by sending an email to support at loway dot com

221
Might be a bug. I believe support is handling your case now?

222
Running QueueMetrics / Re: Agent Login Delay
« on: July 30, 2013, 09:44:17 »
We are currently working on that.

223
You need to change the setting:

Code: [Select]
default.crmapp=http://server/app?agent=[A]&unique=[U]
to

Code: [Select]
default.crmapp=
Or point it to your databases.

224
As long as the two instances are NOT active at the same, this is okay. If they are, the key might get locked, so you should use two different keys.

225
I don't think that would work. Qm has the agent code and the uniqueid for the call - out of that, it has no way of knowing what happened to a call.

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