Hi there and congratulations for this great piece of software!
I've been using QM for about a week and I am very satisfied of its features.
In order to use it in a production environment I need the following changes to the statistics showed by the application:
- in Answered/unanswered Calls the first step to the Service Level Agreement should be 12 seconds instead of 10. That is a precise request coming from one of our customers. I wonder if there is a configuration file where one could change the default time intervals. I also thought about importing the queue_log file to MySQL and then execute my own queries, but I would like to use QM's nice web stats pages.
- in Distrib. / Answered call distribution per hour page, I would like to see the stats "per half an hour" instead of "per hour". For example, the rows should contain 8:00 then 8:30, 9:00, 9:30 and so on. Same idea for the stats contained in the same page.
Thank you very much for your time and attention.
David La Monaca
Press4Web
Roma - Lugano (CH)
