Logging dynamic agents in a custom mass-login script

[eriks]

We use a custom extension to "mass-login" our dynamic agents to two dozen separate queues.  We are using Elastix 1.5.  Here is a snippit from the macro:

Code: [Select]

[macro-mass-agent-add]

;add lines as needed for additional queue numbers

exten => s,1,Wait(1)
exten => s,n,Macro(user-callerid,SKIPTTL)
exten => s,n(a3),Read(CALLBACKNUM,agent-login,,,,)
exten => s,n,GotoIf($["${CALLBACKNUM}" != ""]?a7)
exten => s,n(a5),Set(CALLBACKNUM=${AMPUSER})
exten => s,n,ExecIf($["${CALLBACKNUM}" = ""],Set,CALLBACKNUM=${CALLERID(number)})
exten => s,n,GotoIf($["${CALLBACKNUM}" = ""]?a3)
exten => s,n(a7),GotoIf($["${CALLBACKNUM}" = "${ARG1}"]?invalid)
exten => s,n,ExecIf($["${QREGEX}" != ""],GotoIf,$["${REGEX("${QREGEX}" ${CALLBACKNUM})}" = "0"]?invalid)
exten => s,n,ExecIf($["${ARG2}" != ""],Authenticate,${ARG2})
exten => s,n(a9),AddQueueMember(7101,Local/${CALLBACKNUM}@from-internal/n)
exten => s,n,AddQueueMember(7102,Local/${CALLBACKNUM}@from-internal/n)
exten => s,n,AddQueueMember(7103,Local/${CALLBACKNUM}@from-internal/n)
exten => s,n,AddQueueMember(7104,Local/${CALLBACKNUM}@from-internal/n)

{SNIP}

exten => s,n,AddQueueMember(7031,Local/${CALLBACKNUM}@from-internal/n,10)       
exten => s,n,AddQueueMember(7032,Local/${CALLBACKNUM}@from-internal/n,10)
exten => s,n,AddQueueMember(7033,Local/${CALLBACKNUM}@from-internal/n,10)
exten => s,n,AddQueueMember(7034,Local/${CALLBACKNUM}@from-internal/n,10)
exten => s,n,AddQueueMember(7035,Local/${CALLBACKNUM}@from-internal/n,10)
exten => s,n,UserEvent(Agentlogin,Agent: ${CALLBACKNUM})                 
exten => s,n,Wait(1)
exten => s,n,Playback(agent-loginok&with&extension)
exten => s,n,SayDigits(${CALLBACKNUM})
exten => s,n,Hangup
exten => s,n,MacroExit()
exten => s,n(invalid),Playback(pbx-invalid)
exten => s,n,Goto(a3)

;  end of [macro-mass-agent-add]



There are a lot more lines than that, but I am hoping this much will be sufficient.

The first question is, "Do I need a log entry to queue_log for each queue login, or just one as a log of the mass-login? 

The other question is, "How do I get this to log properly for QueueMetrics?"

[eriks]

Essentially, I need Elastix 1.5.2 specific instructions for integration.  The lack of these instructions is causing our client to not commit to buying their license for Queuemetrics yet (obviously, they'll only buy with proof of concept/function)

Thank you.

[QueueMetrics]

Why don't you have each agent log in automatically when they are available? if you do mass-login and for some reason one of the usual agents is sick, you still have the agent logging on and her phone ringing.

Using the agent's page in QM, you can have each agent add all the queues they are to work on at the click of a button - you can have tens of queues and they don't need to remember it.