Hi! I'm currently having some issues on our QM. There are time our agents cannot log off because when they tried to, it was the log on window that was prompting. There are also some case wherein they were on pause for a while then they cannot unpause. There are also cases wherein the window that prompted to our agents are the last window they used ex. they paused from QM then logoff from QM, when they try to login back it was the Pause window prompting.
i have no idea what's causing this, please help.
