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Messages - coolname

Pages: 1 2 3 [4] 5 6 ... 11
46
Running QueueMetrics / Re: Recorded files don't show in the details of a call why?
« on: January 11, 2012, 03:48:50 »
you can see all the user classes for exact privilege

47
Improving QueueMetrics / can ivr report link to the details calls
« on: January 02, 2012, 04:22:46 »
can ivr report link to the details calls,like the QA page?

48
Running QueueMetrics / recording download problems
« on: December 22, 2011, 08:37:26 »
when i download the recordings,the file name is be "qm_popup_streamAudio.do" not *.wav , is it a bug?

49
Running QueueMetrics / queuemetrics will eat all the cpus after a long running
« on: December 21, 2011, 02:52:46 »
in top,i see java process use 393% cpu after a long time running,should i restart queuemetrics everyday?

50
QueueMetrics installation / Re: Java error after upgrading Queuemetrics to 1.7.1.13
« on: December 18, 2011, 04:15:48 »
backup your db and reinstall

51
Running QueueMetrics / QA show ???
« on: December 02, 2011, 10:30:00 »
when  i do QA,i see the ???,in english language it's ok


52
QueueMetrics installation / Re: Wallboard
« on: November 17, 2011, 09:41:35 »
does the realtime wallboard works correct？

53
Running QueueMetrics / language file
« on: November 16, 2011, 04:53:48 »
could you change queuemetrics_cn_CN.properties to queuemetrics_zh_CN.properties，in java queuemetrics_zh_CN.properties is correct，i need to modify it every time qm update

54
QueueMetrics installation / Re: Wallboard
« on: November 16, 2011, 04:39:56 »
you define a queue contain all the queues

55
Running QueueMetrics / time format
« on: November 14, 2011, 07:04:19 »
could you replace the time  58:00 to 0:58:00 because in excel,it is show as 58:00:00

56
Running QueueMetrics / IVR selection
« on: November 11, 2011, 08:55:55 »
in our callcenter,after the agent hangup ,the custom should hear a voice and give a assessment of the agent by enter the key.We sent it to QM as introduce in the ivr page and set it in the “IVR selections” page。But in the report，i only see “untrack”，what's the problem？

the data i pool from qm database

57
Running QueueMetrics / Re: Agents showing as logged in when they are not.
« on: October 23, 2011, 12:16:27 »
I want use utf8 charset to show the agent name,but in freepbx it's not safe to set the extension name as a utf8 character(not verfied).So i would prefer to transfer  extension numbers between asterisk queue_log and queuemetrics  and set the name in queuemetrics.I think it is safer.You can make your choice.

58
Running QueueMetrics / Re: Agents showing as logged in when they are not.
« on: October 18, 2011, 05:09:37 »
I think it is better to change the freepbx code to suit QM.

59
Scripting QueueMetrics / Re: Wallboard Example script
« on: October 16, 2011, 09:20:17 »
it's great.
I found that the waiting call isn't equal to the QM realtime wallboard sometimes,does it the bug of xmlrpc？

60
Running QueueMetrics / Re: Big queue_log file
« on: October 16, 2011, 05:32:54 »
if you use database for the queue_log store,you can delete the queu_log file after you can see the lastest call.

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