license limits on reports

[qmax]

Hello.

Configuration of our callcenter is 1 asterisk server and 20+ operators workstations. (other then 20 are reserved)
Thus, no more then 20 operators could work simultaneously,
thus we purchased a license for 1 server/20 agents.

However, total staff of the callcenter is not permanent.
We hire operators on per-hour wage, thus some operator may work for a while and then no more appear.
Total number of operators that had been working at various periods is about 140 persons.

Now, when attempted to build a report spanning for a period, during which more then 20 operators appeared in total,
QM tells that it is not allowed by license.

Could this issue be solved?

[qmax]

Workaround we use is to restrict reporting period for single day,
when no more then 20 operators could appear.

[QueueMetrics]

This is by design - see http://queuemetrics.com/licence.jsp

[Queuemetrics is] bound to the number of concurrent agents you have in your call center. We suggest to buy a licence that is as big as the number of different people working in your call center.


My suggestion would be to enlarge your licence to a number (like 50 or 100 agents) that lets you run the reports you need with a worthwhile time period (like one month or three months).

[qmax]

"concurrent agents" mean number of agents working at the same time.
it is 20 for our CC.

due to our hiring strategy, the number of different people working in our CC is just unlimited.
currently it is about 140, in 4 year it could grow up to 1000.
unless we will reuse agents numbers.

it is not wise solution to pay for 1000 agents, when we have no more then 20 operators at a time.

[QueueMetrics]

You should reuse agent codes then.