Messages

16

Running QueueMetrics / Re: Add, remove agents from queues as admin

« on: September 20, 2017, 09:03:50 »

Yes, those property have no effect on version 15.10; my suggestion is to update QM and see how it goes with both platform DirectAMI and Classic

17

Running QueueMetrics / Re: Add, remove agents from queues as admin

« on: September 19, 2017, 10:11:54 »

Hi! Are you sure?

What's the exact version and build of QM you are using?

As far as I know the agent's page and realtime page should use the same methods to trigger commands to the PBX.

How is set platform.pbx?

18

Running QueueMetrics / Re: Customizing reports with the abandoned calls parameter

« on: September 15, 2017, 11:40:08 »

Hi illailla,

go to the "Run custom report" page; from there you can use a lot of filters, included a minimum wait time.

Mirko

19

QueueMetrics installation / Re: Agents with multiple queues problem

« on: August 30, 2017, 09:03:19 »

Hi,
QueueMetrics can't in any way interfere with the call routing of your PBX; probably the problem is due to the setup of your queues (check the ring strategy, make sure you have ringinuse=no in all your queues).

20

Running QueueMetrics / Re: Call Recordings Not Listed

« on: August 30, 2017, 08:53:28 »

Hi, how did you setup default.monitored_calls and audio.server?

21

Improving QueueMetrics / Re: Suggestion for new wallboard feature

« on: August 28, 2017, 10:08:54 »

Hi,thanks for your suggestion, we plan about adding this new feature in the next release.

Kind Regards
Mirko

22

Running QueueMetrics / Re: Wallboard Answeard% with join Multi Stint calls

« on: August 07, 2017, 14:46:49 »

Hi theeu,

that's a known bug, we will fix it with the next release of QueueMetrics

Kind Regards
Mirko

23

Running QueueMetrics / Re: Editing Wallboard.

« on: August 02, 2017, 09:47:41 »

Hi riccor,

you need to add the following keys to your user:

WALLBOARD_ADD WALLBOARD_FORALL

And yes it is supposed to work if you use the masterkey so that's a bug (that happens for me as well) so we'll have that fixed asap.


Thanks!
Mirko

24

Running QueueMetrics / Re: Running report for agent with two queue keys

« on: July 24, 2017, 09:30:47 »

Hi Aleksey,

is this a new machine or did you updated the old one?
What was the old version?

Mirko

25

Running QueueMetrics / Re: Cluster, agent logon page problem. Remote Asterisk 1.8, shown as SIP not Local

« on: July 18, 2017, 09:17:53 »

We added this bug to our bug tracking system and our developers will solve it accordingly to their schedule.
Thanks for your understanding.

26

Running QueueMetrics / Re: Can I use this product without agents accessing the GUI

« on: July 18, 2017, 09:11:43 »

Hi Yukon92,

you can use FreePBX methods to login/logout to the queues but I don't think you can use a password with that.

Otherwise you can write a custom dialplan, evaluate an agent code and a password, then use the QueueMetrics API in order to log the agent into the desired queues:
http://manuals.loway.ch/QM_JSON_manual-chunked/ch04.html#_pbx_interactions


Mirko

27

Running QueueMetrics / Re: realtime page agents per queue not displayed

« on: July 13, 2017, 17:11:35 »

Ok but QueueMetrics expect agents to be added with that method otherwise you can have this kind of problems

28

Running QueueMetrics / Re: realtime page agents per queue not displayed

« on: July 11, 2017, 09:09:06 »

How are you logging your agents? Doesn't look like an "add queue member" but an "agent logon"; what happens in queue_log when you log the agents.

Mirko

29

Running QueueMetrics / Re: realtime page agents per queue not displayed

« on: July 10, 2017, 09:58:36 »

Hi,

does it get any better if you remove the "Agents: Members" filter?

Mirko

30

Running QueueMetrics / Re: Cluster, agent logon page problem. Remote Asterisk 1.8, shown as SIP not Local

« on: June 30, 2017, 11:16:28 »

Hi! Sorry for the late reply but yesterday it was holiday here in Switzerland 

That's weird actually; please send us your DirectAMI configuration; also if you can send us the output of the Asterisk CLI when you attempt a pause and unpause.

Thanks 
Mirko