46
Running QueueMetrics / Re: Some calls appear with ID call
« on: July 13, 2010, 23:59:47 »
Oh thanks, i see that my calls is getting duplicated on queue_logs.
Thanks !!
Thanks !!
QueueMetrics professional call center suite for the Asterisk PBX
News:
Welcome to the new forum!
Show Posts
This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.
47
Running QueueMetrics / Some calls appear with ID call
« on: July 12, 2010, 18:11:58 »
Hello
few days ago, i've updated QM from 1.5.2 to 1.6.1 and it works great.
but i have notice that now i have some outbound calls with CALLER an asterisc (*), this only happen when someone callme and its a private number but, this is not the case, we are calling our clients.
so i decided to check out mysql database CDR and the caller number is on it. Also i checked out the logs file and its correctl loggedy the caller number so, whats the deal? .
here is a photo
http://i279.photobucket.com/albums/kk121/emel_punk/imagenqmconasteriscos.png
Thanks
few days ago, i've updated QM from 1.5.2 to 1.6.1 and it works great.
but i have notice that now i have some outbound calls with CALLER an asterisc (*), this only happen when someone callme and its a private number but, this is not the case, we are calling our clients.
so i decided to check out mysql database CDR and the caller number is on it. Also i checked out the logs file and its correctl loggedy the caller number so, whats the deal? .
here is a photo
http://i279.photobucket.com/albums/kk121/emel_punk/imagenqmconasteriscos.png
Thanks
48
Running QueueMetrics / stadistics chance per hour
« on: March 23, 2010, 17:49:10 »
Hello QM Comunity
Since almost a year since i've start use QM for clients along with the company i work in colombia and everything works great.
Thanks for you support !!
One of our clients has told us about a weird situation, the stadistics have variations between hours.
For example they run reports at 8:30 today march 23 about calls from the past week and the result is 15000 answered calls then they run same report but at 17:30 and the result is 15010 calls
i've check the ntp server and date and everything looks normal?
what else can i check?
anyway Thanks !!
Since almost a year since i've start use QM for clients along with the company i work in colombia and everything works great.
Thanks for you support !!
One of our clients has told us about a weird situation, the stadistics have variations between hours.
For example they run reports at 8:30 today march 23 about calls from the past week and the result is 15000 answered calls then they run same report but at 17:30 and the result is 15010 calls
i've check the ntp server and date and everything looks normal?
what else can i check?
anyway Thanks !!
49
Outbound and QueueMetrics / Re: modify call status in agentpage
« on: November 18, 2009, 18:28:47 »
THANKS YOU ARE MY HERO ! 
50
Outbound and QueueMetrics / modify call status in agentpage
« on: November 16, 2009, 19:08:12 »
HI
one of our client ask us about if we can modify the call status in the agents page when there is an call for every agents.
i want to modify to set the calls with some codes like:
ARPTX
ARPBS
ARPFS
.
.
.
instead of what came with the instalation
here is a print screen of the page
http://i279.photobucket.com/albums/kk121/emel_punk/qm-falla3.jpg
thanks !!
one of our client ask us about if we can modify the call status in the agents page when there is an call for every agents.
i want to modify to set the calls with some codes like:
ARPTX
ARPBS
ARPFS
.
.
.
instead of what came with the instalation
here is a print screen of the page
http://i279.photobucket.com/albums/kk121/emel_punk/qm-falla3.jpg
thanks !!
51
Outbound and QueueMetrics / Re: Wrong info about some calls
« on: September 11, 2009, 07:36:29 »
they are outbound calls ....
52
Outbound and QueueMetrics / Wrong info about some calls
« on: September 04, 2009, 01:21:08 »
Hello its me again
I've been in trouble with some info that its been show it into queuemetrics, when its displayed for some queues that we have for a company. for example
- when im gonna see the calls unanswered for today it show me that some agents have been waiting about 15 minuts o even an hour ,then i checked out my asteriskcdrdb database and the calls appear as a ANSWERED call .
- Some times it show me calls like Disconection : Unaswered yet. on Unanswered calls.
- In other situation, im gonna check out Realtime monitor, and i see calls that has been procesed and that my agent has 30 minutes or even more speaking . Which i corroborate it trying to spying the agent and offcourse the agent is in another call or simply not making any call at all. Im using agentlogin() for those agents.
and my QM version is 1.52. asterisk 1.4.26.1.
any helps its helpfull for me !!
this is a pic !!!
http://i279.photobucket.com/albums/kk121/emel_punk/errorqmetriz.jpg
http://i279.photobucket.com/albums/kk121/emel_punk/errorqmsept03de20093.jpg
53
Running QueueMetrics / Re: refresh realtime Agent page
« on: August 27, 2009, 18:27:32 »
i mean ... how do i configure the time on realtime agents page ??
54
Running QueueMetrics / refresh realtime Agent page
« on: August 26, 2009, 04:02:11 »
How to refresh realtime agent pages???
#In how many seconds is the realtime page to refresh?
realtime.refresh_time=18
this on ly refresh live monitor as it says but i want to refresh realtime agents page?
#In how many seconds is the realtime page to refresh?
realtime.refresh_time=18
this on ly refresh live monitor as it says but i want to refresh realtime agents page?
55
Realtime Live / estadistics got wrong
« on: August 19, 2009, 20:04:11 »
Hello
Some client ask me about why when he needs to see distrbution of the calls per day and per agents, in the section
Agent availability (for all the queues they are member of)
Level Agent Time On pause Billable Non bill. ...
Main Milena Flechas 3:33:17 51:54 51:54 0:00 14.2%
Main Paola Lopez 2:24:53 28:43 28:43 0:00 9.7%
and the problem is that BILIABLE must be the TIME minus ON PAUSE but actually BILLIABLE it is the same as On PAUSE...
how can i fix that??
Some client ask me about why when he needs to see distrbution of the calls per day and per agents, in the section
Agent availability (for all the queues they are member of)
Level Agent Time On pause Billable Non bill. ...
Main Milena Flechas 3:33:17 51:54 51:54 0:00 14.2%
Main Paola Lopez 2:24:53 28:43 28:43 0:00 9.7%
and the problem is that BILIABLE must be the TIME minus ON PAUSE but actually BILLIABLE it is the same as On PAUSE...
how can i fix that??
56
QueueMetrics installation / QM in mandriva
« on: August 14, 2009, 02:59:28 »
HI
i been trying to install QM on mandriva 2009 but after following the instructions from scratch and after finally got installed tomcat and got working..... nothing happen after i copy qm to tomcat directory. and specially there is something that conufused me:
" Edit the JDBC URI in /usr/local/tomcat/webapps/queuemetrics-xxx/WEB-INF/web.xml to point to
your database, setting user and password too"
What does this mean?
i been trying to install QM on mandriva 2009 but after following the instructions from scratch and after finally got installed tomcat and got working..... nothing happen after i copy qm to tomcat directory. and specially there is something that conufused me:
" Edit the JDBC URI in /usr/local/tomcat/webapps/queuemetrics-xxx/WEB-INF/web.xml to point to
your database, setting user and password too"
What does this mean?
57
Outbound and QueueMetrics / Re: after 20 minutes the call dissapear
« on: August 04, 2009, 16:53:01 »
Thanks Buddy
58
Outbound and QueueMetrics / after 20 minutes the call dissapear
« on: July 30, 2009, 21:50:55 »
Hi its me again
i've been watching that there are some calls that after an agent its attending a call and this one extends for 20 minutes, this one dissapear from my real time monitoring.
where i can extend this time, so i can see calls on realtime monitoring with a duration of 1 hour.
THANKS
i've been watching that there are some calls that after an agent its attending a call and this one extends for 20 minutes, this one dissapear from my real time monitoring.
where i can extend this time, so i can see calls on realtime monitoring with a duration of 1 hour.
THANKS
59
Outbound and QueueMetrics / Re: Outbound mixed up
« on: July 30, 2009, 21:41:17 »
HI
after making some changes into my configurations, off course the problem its resolved using "addqueuemember" , but actually we need to use for some agents agentlogin. So i think this may be fixed by you guys on some future version. Or how can i modify the QM to fix it up correctly, for my specific situation with the call?.
Greattings
after making some changes into my configurations, off course the problem its resolved using "addqueuemember" , but actually we need to use for some agents agentlogin. So i think this may be fixed by you guys on some future version. Or how can i modify the QM to fix it up correctly, for my specific situation with the call?.
Greattings
60
Outbound and QueueMetrics / backup server and queuemetrics
« on: July 09, 2009, 18:18:25 »
HI
im doing a backup server so, if my principal server stop s working for some hardware problems, my backup get into the scene and can keep my service on the top.
i did everything related to this issue, but it i want to export the campains and everything that its involed with it agents, and the info saved with queuemeterics...
cause its kinda borring trying to do all that by hand... is there anny way to do it easier???
im doing a backup server so, if my principal server stop s working for some hardware problems, my backup get into the scene and can keep my service on the top.
i did everything related to this issue, but it i want to export the campains and everything that its involed with it agents, and the info saved with queuemeterics...
cause its kinda borring trying to do all that by hand... is there anny way to do it easier???