Identifying Call with Higher Priority/Weight in Queuemetrics

[bhenry]

We have a separate Tier 1 toll free number that routes to our normal support Queue but first adds weight to the caller so their calls will be answered first.  Is there any way in Queuemetrics to identify these calls and report against these calls only?  They enter through a separate IVR but are thrown into the same support queue as a normal caller would be.

any help is appreciated!

-Brendan

[QueueMetrics]

Not at the moment as the priority is not logged by Asterisk. What I would do would be to rewrite the caller-id, by adding .e.g. a ! in front, so that it is immediately apparent which ones they are.

[bhenry]

We are successfully tagging the priority calls with a caller id prefix.  So far the only way I am able to run a report for these is through a custom reports and a regex filter on caller id.  Is there any way to save my custom report so that others can run this report?  Or is there a better way to report on only this data?

Thanks for your help!

-Brendan

[QueueMetrics]

Not at the moment, but saving queries would be a great idea I think.