Topics

1

Improving QueueMetrics / Agent blue pause

« on: August 08, 2015, 18:34:36 »

Team, Agent are putting their extensions as busy by keeping their dialpads in in busy mode, due to that calls are waiting to their agents and not landing is there anything to track.

2

Running QueueMetrics / Detailed answered call

« on: July 07, 2015, 09:16:47 »

Dear Team,

    I have used  QueueMetrics - V12.1.2  earlier and i have upgraded it to QueueMetrics - V13.04.2 after that answered detail reports are showing in page wise, is it possible to modify the report to show it in a single page itself.
Because if the customer called me multiple times we cant able to search all the pages.

3

QueueMetrics installation / Agent screen caller id not showing

« on: May 07, 2015, 07:03:21 »

Dear Team,
I am facing one issue one of the agent is not getting the caller id number in agent screen for particular queue i checked extensions_additional.conf and queues_additional.conf everything is fine. In the same queue all other agents are facing randomizely its a US toll free number. Kindly suggest.

4

Improving QueueMetrics / Unanswered data on agent login

« on: April 10, 2015, 14:04:20 »

Team, Is there any option to view unanswered details on agent login, so they can dial those numbers with "Dial" option in agent screen itself.

5

Improving QueueMetrics / Agent idle duration

« on: April 08, 2015, 06:37:42 »

Is it possible to get agent idle duration?

6

Improving QueueMetrics / Pause timing

« on: March 13, 2015, 09:00:03 »

I need to reduce the default pause timing, for example default Lunch break timing is 30 minutes i need to edit that is there any way