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Author Topic: Can See Incoming Calls But Agents are Not getting them  (Read 2614 times)

ghost

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Can See Incoming Calls But Agents are Not getting them
« on: September 10, 2013, 17:10:48 »
On the realtime stats page i can see calls in the queue, but the agents are not showing up and are not getting calls.

Loway QueueMetrics - 1.7.1.13
PAID License
FreePBX/Asterisk
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QueueMetrics

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Re: Can See Incoming Calls But Agents are Not getting them
« Reply #1 on: September 11, 2013, 13:35:17 »
Most likely they are not logged in to the queues?
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sujithsuresan

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Re: Can See Incoming Calls But Agents are Not getting them
« Reply #2 on: April 14, 2014, 14:02:27 »
Hi All,

I have the same problem. Agent logged in but not getting any calls
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QueueMetrics

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Re: Can See Incoming Calls But Agents are Not getting them
« Reply #3 on: April 16, 2014, 11:56:26 »
Do agents appear to be logged in in QM or not? and are they logged in at the Asterisk level?
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