Author Topic: Call recordings  (Read 2017 times)

dewald

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Call recordings
« on: June 20, 2013, 15:46:03 »
I can see the WAV files growing in size in /var/spool/asterisk/monitor until the call is finished, then it is deleted and moved to /callrecordings.

How do I get to keep a copy in /callrecordings?

What I'm trying achieve is I want to keep a copy of recordings regardless if agent is logged into QM or not.

Thanks

QueueMetrics

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Re: Call recordings
« Reply #1 on: June 25, 2013, 14:21:47 »
I don't know how much your environment is customized, but Asterisk usually leaves the file in /var/spool/asterisk/monitor . QM has nothing to do with them (but retrieving them on request).