Custom queue_log Entries

[Ayth]

Hello,

I have the following situation:

I've setup an IVR for one of our clients. The users dial in and are presented with an IVR. Press 1 for Sales, 2 for Billing etc.

I've set it up so that only one queue is needed for all entries, I just use the announceoverride option in the Queue application. This works because really the same person can answer all options. The client however, wants us to be able to report on how many people call in for Sales inquiries, how many for Billing etc. Problem is that in the queue_log the entries will be the same regardless of which option the user puts in.

I know that I could use multiple queues for each of these, however, that's kind of sloppy and not really neccessary. I can add manual entries to the queue_log, but unsure as to how queuemetrics will deal with these. Does anyone have experience with custom entries in the queue_log? Thanks.

Cheers,

Ayth

[QueueMetrics]

QueueMetrics is able to handle this case by using a special option of QLoaderd called subqueues.
See http://queuemetrics.com/faq.jsp#faq-037-subqueues-bug239

[Ayth]

Thanks that is exactly what I need! You guys rock.

[QueueMetrics]