We are using QMX 1.5.1, while pulling up daily reports from custom report, We have substantial number of calls showing as Abandon and Timeout(voicemail) under "Unans." tab. Could you please let us understand the concept of timeout and when and why it gets reported. What is the correct method of setting it?Also our timeout is set at 30 seconds and we do not have voicemail for any queues.
Sam
