Due to the recent COVID19 world crisis, many companies are adopting remote working solutions. If you run a telephone service, from a small internal help-desk to a full-fledged contact center, it is hard to track and understand agents' activities while they are working from home. An extended VPN is definitely not enough.
QueueMetrics-Live cloud solution for Asterisk PBX, with its integrated agent page, wallboards, realtime monitoring tools, and even WebRTC soft-phone, is the way to go in this situation.
Discover how you can enhance your productivity and manage your smart-working call-center with QueueMetrics:
https://www.queuemetrics.com/blog/2020/03/18/QueueMetricsLive-smart-working-callcenter/?lid=U166
