When managing an Asterisk call center you will often find yourself in a situation where your services have a known peak time. In this case a need arises to staff agents based on the load at peak.
One of the best possible solutions is to offer your customers the possibility to be called back.
Discover how to manage at best automated recalls with this new tutorial
https://www.queuemetrics.com/blog/2018/04/19/auto-recalls?lid=U073
