QueueMetrics is a monitoring and reporting software for Asterisk and FreePBX that lets you track, with more than 200 different metrics, agents productivity, payrolls, ACD, IVR, Music on hold, generate outbound campaign statistics and manage realtime processes with customizable wallboards.
With this new tutorial you will learn how to easy integrate QueueMetrics with your favorite Customer Relationship Management software, like for example Salesforce, so that when performing outbound calls towards lead numbers downloaded from the CRM, it will automatically open the corresponding Lead page in it.
Read more here:
https://www.queuemetrics.com/blog/2021/01/27/CRM-integration-tutorial/?lid=U221
