Messages

46

General Asterisk configuration / Re: Comperhensive QM collected data to be recorded in SQL database via XML API?!

« on: January 14, 2011, 16:45:28 »

Is this it?

http://queuemetrics.com/manuals/QM_XML-RPC_manual-chunked/apas03.html

Thanks

47

Running QueueMetrics / Re: How to get a report of a pause code only?

« on: January 14, 2011, 16:41:42 »

Outcome includes outcome like Answered, Sale, Transfer to IVR, etc,,,,,and not the PAUSE codes.

Are you sure?

Thanks

48

General Asterisk configuration / Re: Comperhensive QM collected data to be recorded in SQL database via XML API?!

« on: January 14, 2011, 01:00:52 »

Can you please direct me to a list of ALL xml queries that I can make at the end of the night? Nothing real-time. All reports only. Thanks

49

Running QueueMetrics / Bug #1202 - Agent MUST set a pause reason - STILL AN ISSUE

« on: January 13, 2011, 23:56:28 »

Even with the claim of fixing it, this bug still exists. An agent can pick up "-" simply dash as the reason code for a PAUSE CODE. This shouldn't be allowed and that is why the Bug #1202 was created. It's claimed to have been fixed in the latest version but it's not.

50

Running QueueMetrics / How to get a report of a pause code only?

« on: January 13, 2011, 23:49:17 »

Hi,

Is there any way to get just report of a custom PAUSE code that I created? I want to see how many of the agents used LUNCH BREAK pause code this this month and for how long.

Please detail a bit.

Thanks

51

Running QueueMetrics / Bounty for logging reports via XML-RPC to MySQL - $200

« on: January 12, 2011, 18:40:55 »

Hi Everyone,

We have a bounty for a php or perl programmer who can code a program to take a dump of all the report data available on QueueMetrics on daily basis (run every night at 111:59:59 P.M.) and organize them into a table for future use.

This is needed since QueueMetrics doesn't log reports to MySQL or doesn't do it in a humane readable way due to I don't know what...

I can take care of the cron part the program as long as the program does fetch the data via XML-RPC and writes it to MySQL.

This is an asap project.

Thanks

52

QueueMetrics news / Re: QueueMetrics 1.6.3 released

« on: January 04, 2011, 16:10:54 »

Hello,

I am still waiting on the issue of number of Agents. As mentioned we changed the agents numbers once and at the very beginning and all reports worked fine until we moved onto the latest version.

Please provide a solution to this. If need any logs please specify and I can provide them.

Regards

53

QueueMetrics news / Re: QueueMetrics 1.6.3 released

« on: January 03, 2011, 15:53:58 »

Thanks for the clarifications. I will look at them.

In the meanwhile I should note that the LAST 90 DAYS was not an issue on previous version and it used to count perfectly fine even if the agents numbers were changed. Meaning it counted the current number of active agents. It is possible that agent numbers change and the license should be able to display the data for the current agents for the license paid for.

Otherwise, what is the simple way you provide to delete the old data from the agents that no longer exist?

Regards,

54

QueueMetrics installation / Re: Upgraded to QM 1.6.3.0

« on: December 30, 2010, 19:46:36 »

I have posted some errors and bugs in the news sections and also sent support e-mails but haven't heard from QueueMetrics stuff. I guess they take both extend the Christmas holidays into the New Years holidays?! as I haven't heard a single response from them.

55

Scripting QueueMetrics / Re: How to use the XML-RPC with CF or Javascript

« on: December 26, 2010, 22:06:39 »

Hello,

I am trying the exact example and I am getting error:

Error raised: Error: Malformed XML document.

Has there been any major changes between the version this code was made for and the current 1.6.3.0 that I have installed right now?

Also, there is no port indication in the current Java file. How can a port 8099 for example be defined?

Thanks,

56

QueueMetrics news / Re: QueueMetrics 1.6.3 released

« on: December 24, 2010, 00:01:22 »

Hello,

Thanks for the Christmas gift.

I did a "yum install queuemetrics" and it found my version 1.6.2 needs update to 1.6.3 which went smooth.

Despite the notes from the news letter, it create a new folder and didn't copy my license info. I had to reinstall my license code but don't know what else mgith have been broken in config.properties file or hoping it has copied my configs like promised in the news-letter.

Also, the following ticket has NOT been fixed and is reported fixed in error:

#1202 - Agent MUST set a pause reason    - Agent can still chose "-" as the reason and "-" still appears as the reason code in the list of pause codes. This was discussed to be removed on the forum which prompted this ticket to be created.

In fact here is proof of the "-" going into pause code through the Asterisk CLI:

Code: [Select]

  -- Executing [22@queuemetrics:1] Answer("Local/22@queuemetrics-63e0,2", "") in new stack
    -- Executing [22@queuemetrics:2] NoOp("Local/22@queuemetrics-63e0,2", " "QM: Pausing Agent/360 with pause reason  made by Agent/360 " ") in new stack
    -- Executing [22@queuemetrics:3] PauseQueueMember("Local/22@queuemetrics-63e0,2", "|Local/360@from-internal/n") in new stack
       > Channel Local/22@queuemetrics-63e0,1 was answered.
    -- Executing [10@queuemetrics:1] Answer("Local/22@queuemetrics-63e0,1", "") in new stack
    -- Executing [10@queuemetrics:2] Wait("Local/22@queuemetrics-63e0,1", "10") in new stack
    -- Executing [22@queuemetrics:4] System("Local/22@queuemetrics-63e0,2", " echo "1293144429|1293144429.45488|NONE|Agent/360|PAUSEREASON|" >> /var/log/asterisk/queue_log ") in new stack
    -- Executing [22@queuemetrics:5] Hangup("Local/22@queuemetrics-63e0,2", "") in new stack

Emphasis on this line where there is no pause reason: echo "1293144429|1293144429.45488|NONE|Agent/360|PAUSEREASON|"

#1194 - Queue names not always decoded correctly - I can confirm this have been fixed

***Another serious problem is that pressing on "Quick Activity Reports > Last 90 Days" tells me that I have more agents that my license allows which is not correct. I have 16 agents made and our license is for 20 agents. Furthermore, pressing on Last 7 Days and Last 30 Days works. So, it seems like a bug for Last 90 Days only.

Regards,
Bruce

57

Running QueueMetrics / XML-RPC examples using Python?

« on: December 15, 2010, 16:20:14 »

Hi Everyone,

Are there any other examples or parts of the code that others done using Python? I have looked at the sample and it's not enough to get me going. Please give me links or share your code kindly.

Thanks

58

General Asterisk configuration / Re: Comperhensive QM collected data to be recorded in SQL database via XML API?!

« on: December 10, 2010, 20:05:25 »

Hi,

A- Is there one specific query that I can make for all the data available for the day?
B- Can you please be a bit more specific if there is a way to structure the data received into fields nicely or does it come nicely parsed once queried?
C- Is there no way to have this in real-time?

Thanks,

59

General Asterisk configuration / Comperhensive QM collected data to be recorded in SQL database via XML API?!

« on: December 09, 2010, 20:22:54 »

Hello Everyone,

I want to save the data that QM collects into a SQL table. I understand that due to it's closed nature XML must be used. I also understand that many people here may tried doing something similar or have custom reports. I am wondering if there are any of such coders here that have shared their code on the forum or put it under GNU so we can use it.

My coder is asking for all the information such as who the call go to, it's duration, wait time, abandon rates, etc....to be in a SQL table for him to grab it and integrate it into FLEX/FLASH.

I guess I am looking for a comprehensive, all possible values that are possible to collect to be grabbed using XML in real-time and to be put in SQL.

Any pointers are much appreciated.

Thanks,

60

QueueMetrics installation / Re: Customizing some of the reports - Where are all the data in the database?

« on: December 03, 2010, 02:03:30 »

So, they are not consistent. Sometimes they could be a unique ID and the other time a caller ID?

A- What about 1000 that shows up after few rings?
B- And what does "heartbeat" mean?

Thanks