Agent RELOAD BAR is really lazy. Is there a reason for that?

[torontob]

Hi,

The agent reload bar is really lazy. It takes a minute or so to reload. For PAUSE and UNPAUSE the page reloads quickly but if AGENT uses the phone set to LOGIN and LOGOUT of a queue then the status is not shown right away because the bar is lazy. What property can be tampered to bring the second lower to 5 seconds or less.

Or is there going to be a considerable load on the server if 20 agents reload every 5 seconds?

Thansk

[QueueMetrics]

It's not meant to reload the page - the agent is supposed to hoit Reload when they get a call. That is just to avoid losing session in case of long inactivity.

[torontob]

Where is it coded to be that lazy? Can the timer be changed?

Thanks

[QueueMetrics]

That is hard-coded, as it's not supposed to be changed.