Custom Report error: It is mandatory to enter a start date

[henrydogger]

Hi,

We are using QM 1.7.0.0 and are having problems running a custom report.
When trying to run we get the following error: Alert! It is mandatory to enter a start date
but we did enter a start and end date. We keep getting this error, even when we restart QM, and even a full reboot of the system did not help.
Any ideas on how to fix this issue?

Thanks in advance!
Henry Dogger
Telecats BV

[QueueMetrics]

What browser / OS do you use?

[henrydogger]

QueueMetrics is installed on asterisk 1.8.
I use Windows XP SP3 to monitor with firefox 3.6 as my browser

[QueueMetrics]

But don't you see a start date in the Custom Reports page?

[henrydogger]

Yes I do.
And it is also filled with a date....
But I still get the error.
I allready tried to re-enter the date but no luck

[QueueMetrics]

I would try with a different browser (eg. Chrome), just for a quick check. We never run into that problem at all.

[henrydogger]

I also tried IE8 but no luck as well. It is a citrix environment so it's not possible to install chrome to test with (system administrator should do this, and this will take long etc...)
So I hope IE8 is satisfactory But same problem here....

[henrydogger]

I managed to test in chrome as well, but same error.....
Any ideas? Can I supply any logging perhaps?

[henrydogger]

In addition to this problem I noticed that on the home page of QM it says 1.7.0.0 on the title bar.
But on the custom report page it says 1.6.3.0 which is weird I guess?

[QueueMetrics]

Wait there may then be a problem with a mixed installation - sometimes Tomcat does not clear the cache successfully. This may explain these issues.


See http://queuemetrics.com/faq.jsp#faq-070-clean_logs for how to fix them.

[henrydogger]

thanks, clearing the cache worked for me
My problem is now solved! Thanks for the help

[QueueMetrics]

Ok fine