Author Topic: "Ongoing" calls at the end of a report  (Read 2462 times)

gb_delti

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"Ongoing" calls at the end of a report
« on: April 07, 2010, 10:34:46 »
When I look at the details of answered calls, I see a couple of calls marked with a red "Ongoing" in the "Disconnection" column at the bottom. When picking another time window, these calls correctly show up as disconnected. The cause is clear: A call started before midnight on a specific day and ended on the next day. It would be nice if you could configure an amount of time where Queuemetrics looks for disconnections when displaying detailed reports.

QueueMetrics

  • Loway
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Re: "Ongoing" calls at the end of a report
« Reply #1 on: April 07, 2010, 10:55:14 »
Thanks we filed this as bug #1057.

jonstar

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Re: "Ongoing" calls at the end of a report
« Reply #2 on: April 20, 2010, 21:43:41 »
Hi, I hate to ask so soon, but where can we check the status of this bug as I have just noticed that I am suffering from the same issue.

QueueMetrics

  • Loway
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Re: "Ongoing" calls at the end of a report
« Reply #3 on: April 27, 2010, 16:18:48 »
Nothing yet. If you'd like to be notified by email when we have something, please send a line to support at loway.ch citing bug #1057.