remotely stored recorded calls

[bhenry]

I haven't completely thought this through yet but I will need to be recording calls for at 4-6 weeks with an estimated size of ~100 Gigs which will be stored remotely.  Is there a way for Queuemetrics to access these files.  Should I just use mount the other directory on to my Queuemetrics server?  My goal is to have all of these recorded calls accessible to my support managers.  So far I have been able to do this with locally recorded files.

Thanks!

[scooby2]

If you want to do some programming, you can use the xml interface that Queuemetrics provides to store the calls remotely. We just nfs mount the partition and point Queuemetrics at that. It seems to work pretty well. I do want to eventually use the xml route so calls can be stored encrypted.

[QueueMetrics]

You should be able to simply store calls in a NFS or Samba mount, in a subdirectory per day (so that search times stay reasonable), e.g.

/mnt/recordingserver/calls/2008-12-03/Queue1-10234567.12.wav

by using the LocalFilesByDay module.

See http://queuemetrics.com/manuals/QueueMetrics%20User%20Manual%20150.htm#_Toc216153275