Author Topic: Adjust agent's live page reload time?  (Read 2165 times)

sbs

  • Newbie
  • *
  • Posts: 4
  • Karma: 0
    • View Profile
Adjust agent's live page reload time?
« on: March 03, 2010, 19:03:34 »
Hello, we have a successful installation of an inbound and outbound in a queue within QueueMetrics. However, sometimes it seems we have to wait "too long" to get the popup from the queue.

While at the "/queuemetrics/qm/live_agent.jsp" page, we see the message at the bottom: "In order to mantain session information, this page will reload automatically". I think we need to decrease this timeout to cause the page to reload sooner.

Upon doing some research, I found a variable "REALTIME_reload_time", but my greps have not revealed a way to change this short of changing the code. Would someone please share their suggestions on how to change this timeout? Thank you!

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Adjust agent's live page reload time?
« Reply #1 on: March 04, 2010, 16:10:50 »
Nope - you should press "Reload" when you get the call.