No live monitoring icon

[jahyde]

I have a fresh demo install, and using the demoadmin account (or other accounts) am unable to listen to a live call.

When I go to a call on the Realtime page and move my mouse over the wizard wand, I only see QA, and the scissor icons.

I have double checked that the demoadmin has the MON_AUDIO key.

I can download the recording after the call has been completed on the QA page. Also on this page (queuemetrics/qa/popup_qa_grade_ajx.jsp ), I see a little triangle to play a call, and what looks like a "repeat" icon, these do no seem to do anything, when I press play, the clock starts moving, but it plays no audio.

I was thinking this uses an AMI connection, so here are my config.properties settings:

Code: [Select]

callfile.dir=tcp:admin:amp111@127.0.0.1


[QueueMetrics]

The "player" on the QA page is basically a stopwatch - some clients needed it.
In order to play audio you should click on the name of the filename.

In order to listen to live calls as they happen via chanspy, you should enable it: see e.g. http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s23.html#Listening_to_live_calls_Unattended_Call_Monitoring

[jahyde]

All settings mentioned there are defaults, I did not change any of them. I am using the sample extensions_queuemetrics.conf.

I tried changing the "-" on the Agents Terminal parameter to the actual extension like 105, but I still do not see the monitor icon.

Could this have something to do with the agent not being a "member"? - the only way I can see calls is to set the "Agents" filter to "All" instead of "Members" on the Realtime page.

[jahyde]

Here is my config.properties:
http://pastebin.com/webWdZ2C

Here is my /etc/asterisk/extensions_queuemetrics.conf:
http://pastebin.com/gQ8Cu9n4

[QueueMetrics]

In order to do audio monitoring, the agent should be defined in Agents and it should have a not-empty local extension (just enter a dash if not needed). If not present, the icon won't show.

[jahyde]

I tried this (noted 2 posts back).

It defaults to having a dash when you create an agent.

With the dash, or with an extension, it still doesnt show the icon.

[jahyde]

I am not sure what this is tied to, but I got it working.

Caviot - was thinking it was related to virtualization, so I installed everything on baremetal, then - odd behavior....

In a 30 second period, I made 2 calls from 2 different extensions, the first call did not have the monitor icon, the 2nd call did.

I did have t o do this in /etc/asterisk/extensions_queuemetrics.conf:

Code: [Select]

exten => 11,7,ChanSpy(SIP/${QM_AGENT_CODE:6})

Here is an example of what I have been using the whole time:

And of course - working now:

[jahyde]

I know we complain a lot - but couldnt the wizard pop-up stay there a little longer, or be a little bigger - its hard to click on monitor without it disappearing.

[QueueMetrics]

If you need to have a longer-lasting wizard, you should use a longer page refresh time. Or maybe we should stop events when the popup is displayed?