Author Topic: QM.Stat Method Questions  (Read 4388 times)

knightfal

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QM.Stat Method Questions
« on: October 04, 2008, 04:52:38 »
What is list used for as described in the manual below:
9. (List) A list of the required analyses to be returned to the client. Each analysis
name must be supplied as a String.

Is this so we can pull custom queries?

QueueMetrics

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Re: QM.Stat Method Questions
« Reply #1 on: October 04, 2008, 10:00:11 »
Yes. Basically you have a way to run custom queries based on the data that QM produces. The data sets are the very same you see on the main app, but it's way more practical to have a program run a query via XML-RPC than running the query manually, saving to Excel the results you need, and run a separate modules to parse those and build new metrics.

knightfal

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Re: QM.Stat Method Questions
« Reply #2 on: October 04, 2008, 19:55:16 »
Can I get an example of the List Value as it would be used?

Also is is possible to do math in the queries? For example I would like to sum all the values that AgentsDO.AnsCallsQueues  returns


Thanks in advance

QueueMetrics

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Re: QM.Stat Method Questions
« Reply #3 on: October 06, 2008, 09:33:45 »
What is the "List Value"?
You can do whatever you want on the results, though the results are fixed - XML-RPC is just a way to pull data from QM in a machine-friendly format.